Experienced Customer Service and Vehicle Maintenance Coordinator – Scheduling, Coordination, and Customer Satisfaction Expert

Introduction to blithequark

At blithequark, we pride ourselves on being a leader in the vehicle maintenance and leasing industry. Our commitment to customer satisfaction and our dedication to providing top-notch service have earned us a reputation as a trusted and reliable partner for businesses and individuals alike. As we continue to grow and expand our operations, we are seeking an experienced and skilled Customer Service Coordinator to join our team at our facility located at 500 Street Road in Bensalem, PA.

Job Overview

As a Customer Service Coordinator at blithequark, you will play a critical role in ensuring that our customers receive the highest level of service and support. You will be responsible for scheduling preventative maintenance requests, coordinating outside repairs, and managing the shop work plan to maximize customer service and productivity. If you have a passion for delivering exceptional customer experiences and a keen eye for detail, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets, and work hours to maximize customer service and productivity.
• Communicate with customers as needed for maintenance updates, including changes to schedule or work, billing concerns, or to resolve service issues.
• Assure that all blithequark Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for quality and adherence to schedule for outside work.
• Provide customer service, assuring customers are satisfied and will return for additional business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Other projects and tasks as assigned by supervisor.

Essential Qualifications

To be successful in this role, you will need to have:

• At least 2 years of customer service experience.
• At least 1 year of hands-on mechanical experience.
• High School diploma or equivalent.
• Ability to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by blithequark management.
• Ability to perform all work adhering to DOT, OSHA, and all blithequark safety and maintenance policies.

Preferred Qualifications

While not required, the following qualifications are preferred:

• 2 years of supervisory experience.
• At least 2 years of service department administration experience.
• Associates Degree, Technical School Degree, or Bachelors Degree.
• ASE certification.
• Prior experience with service scheduling programs and diagnostic programs.

Skill and Competency Requirements

To excel in this role, you will need to possess:

• Excellent communication and customer service skills.
• Strong organizational and time management skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks.
• Basic computer skills and proficiency in Microsoft Office.
• Ability to work safely and efficiently in a shop environment.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Coordinator, you will have access to:

• Comprehensive training programs to help you develop your skills and knowledge.
• Opportunities for career advancement and professional growth.
• A supportive and collaborative work environment that encourages learning and development.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. Our employees are our greatest asset, and we strive to create a work environment that is:

• Safe and respectful.
• Collaborative and supportive.
• Challenging and rewarding.

Compensation, Perks, and Benefits

As a Customer Service Coordinator at blithequark, you can expect:

• Competitive salary and benefits package.
• Opportunities for bonuses and incentives.
• Comprehensive health and wellness programs.
• Paid time off and holidays.
• 401(k) retirement plan and other savings options.

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Service Coordinator, you will play a critical role in ensuring that our customers receive the highest level of service and support. Don't miss out on this chance to join a dynamic and growing company and take your career to the next level. Apply today!