Experienced Loyalty Customer Care Representative - Work From Home - $17/Hour + Bonuses and Comprehensive Benefits Package

Join the blithequark Team: A Global Leader in Loyalty Marketing

blithequark is a renowned global leader in loyalty marketing, delivering market-leading, end-to-end loyalty solutions to enable exceptional customer experiences. With a strategy-led, technology-enabled approach, we are consistently named an industry leader by Forrester. Our loyalty programs reach over 330 million consumers, affording us deep brand partnerships and a niche in the loyalty space where outcomes matter most.

About Our Mission and Values

At blithequark, our mission is to grow enterprise value through loyalty for our clients. Every role within our organization has a purpose and directly contributes to achieving this mission. We are values-driven, with a focus on leadership, ownership, and a fun, high-trust, transparent workplace. Our hybrid work environment, personal holidays, casual dress code, and emphasis on diversity and inclusion create a culture that makes our teammates proud.

About the Team and What We'll Build Together

As a member of our blithequark Contact Center team, you will have the opportunity to generate meaningful emotional connections with our customers daily. We value your skills as a Tier 1 Agent to promote loyalty brand building on behalf of our clients, while creating customer insights that drive team performance. Join our winning blithequark Contact Center team and leverage your superior communication skills in the loyalty marketplace.

Key Responsibilities:

• Learn specific client loyalty program guidelines.
• Answer all incoming inquiries directed to you in various media channels (phone, email, chat).
• Approach each day with a positive, professional, customer-centric, and team-oriented attitude.
• Act with integrity at all times.
• Communicate in a clear, concise, and helpful manner both verbally and in writing.
• Take ownership of customer inquiries while working toward a resolution.
• De-escalate as necessary through effective communication and problem-solving skills.
• Efficiently use all internal systems and resources.
• Work independently without the heavy need to rely upon your team or supervisor.
• Adhere to schedules and company policies and procedures.
• Escalate any issues or concerns that are unable to be resolved through normal efforts.

What You Need to Be Successful:

Essential Qualifications:

• High school diploma or equivalent required.
• Ability to attend a 7-week Training Program (remotely) with 100% attendance.
• Basic computer knowledge with a demonstrated proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• 1+ year of customer service experience (or equivalent experience).
• Strong customer service orientation with external/internal customers.
• Collaborative nature to work within assigned team.
• Good problem-solving ability to effectively guide customers through solutions.
• High level of accuracy and attention to detail.
• A "whatever it takes" attitude to care for customers.
• Ability to be flexible regarding changes in work processes and environment.
• Ability to multitask in the system while talking and meet deadlines (service level agreement responsiveness).
• Strong verbal, written, and listening communication skills.
• Flexibility with scheduling, including weekends.

Preferred Qualifications:

• Savvy computer knowledge with a demonstrated proficiency in Microsoft Office (Word, Excel, Outlook).
• 2+ years of customer service experience.
• Strong home wifi connection and quiet home office environment.

Career Growth Opportunities and Learning Benefits:

At blithequark, we prioritize the growth and development of our teammates. We offer a comprehensive people strategy that helps every teammate know how to advance and progress on their career journey. Beyond title progression, our competitive pay, 401k matching, annual profit sharing, and bonuses make blithequark a perfect place to build your career.

Work Environment and Company Culture:

We believe in fostering a workplace where teammates draw upon their own diverse backgrounds, experiences, and perspectives. We are committed to creating an inclusive environment where everyone feels welcomed to bring their authentic self to work every day. Our culture is built on leadership, ownership, and a focus on diversity and inclusion.

Compensation and Benefits:

We offer a competitive compensation package, including $17/hour + bonuses with performance. Our benefits package includes robust health insurance, free fitness programs like PeerFit, and generous vacation time. We prioritize the health and well-being of our teammates, providing a supportive work environment that allows you to thrive.

Why Join blithequark?

By joining our team, you will have the opportunity to work with a global leader in loyalty marketing, delivering exceptional customer experiences and driving business growth. You will be part of a dynamic team that values diversity, inclusion, and growth. If you are passionate about customer service and want to make a meaningful impact, we encourage you to apply to join our team.

How to Apply:

If you are a motivated and customer-focused individual looking for a new challenge, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to join our team and start your journey with blithequark.

Don't miss this opportunity to join a winning team and make a meaningful impact in the loyalty marketing industry. Apply now and take the first step towards a rewarding career with blithequark!