Experienced Customer Support Associate - Delivering Exceptional Experiences in Mobile Lottery Services at Blithequark

Join the Innovative Team at Blithequark: Revolutionizing the Lottery Industry with Mobile Technology

Blithequark is at the forefront of transforming the global lottery market with its cutting-edge mobile platform, offering a secure, convenient, and enjoyable way for players to purchase official state lottery tickets. As a leader in the mobile lottery app space, we are dedicated to modernizing the $300B industry and making it accessible to everyone. Our mission is to provide an exceptional user experience, and we are seeking a talented Customer Support Associate to join our team.

About the Role: Customer Support Associate

As a Customer Support Associate at Blithequark, you will be the primary point of contact for our end users, providing expert support and resolving inquiries across multiple channels. You will be an integral part of our customer-centric team, ensuring that every interaction with our platform is positive, helpful, and memorable. If you have a passion for delivering outstanding customer experiences, excellent communication skills, and experience with support platforms, we encourage you to apply.

Key Responsibilities:

• Respond to Customer Inquiries: Handle incoming support requests across various channels, including phone, email, in-app messaging, web messaging, and social media, ensuring that user needs are met and issues are resolved efficiently.
• Manage Operational Functions: Oversee ID verifications, ACH requests, chargebacks, and other day-to-day operational tasks, ensuring seamless execution and minimal disruptions.
• Communicate Effectively: Engage with end users via multiple communication channels, providing clear, concise, and positive interactions that foster trust and satisfaction.
• Collaborate Across Functions: Work closely with internal teams and external third parties to resolve complex issues, ensuring that customers receive comprehensive support.
• Build Product Expertise: Continuously develop and maintain in-depth knowledge of our products and services, staying up-to-date with the latest features and updates.

Qualifications and Skills:

To succeed as a Customer Support Associate at Blithequark, you will need:

• Prior Experience: A background in B2C high-volume support, preferably in a similar industry or with experience handling customer inquiries and support requests.
• Proficiency in CS Platforms: Experience with customer support platforms such as Helpshift or Zendesk, and ability to quickly adapt to new systems.
• Excellent Communication Skills: Strong verbal and written communication skills, with the ability to effectively interact with customers from diverse backgrounds.
• Bilingual Proficiency: Fluency in English and Spanish, with the ability to communicate clearly and accurately in both languages.
• Social Media and Payment Processing Knowledge: Familiarity with social media platforms, app store reviews, payment processing systems, and dispute resolution processes (ACH, credit cards, chargebacks, etc.).
• Flexibility and Adaptability: Willingness to work flexible and/or extended hours, including evenings and overnights, to accommodate our 24/7 support requirements.

What We Offer:

At Blithequark, we are committed to providing a supportive and inclusive work environment that fosters growth, learning, and career development. As a Customer Support Associate, you can expect:

• Competitive Compensation: A starting rate of $28 per hour, with opportunities for growth and advancement.
• Part-time Non-Exempt Position: Eligibility for overtime under FLSA requirements, with a flexible schedule that accommodates remote work.
• Equal Opportunity Employer: We are an equal opportunity employer, committed to diversity, equity, and inclusion in all aspects of our business.
• Reasonable Accommodation: We provide reasonable accommodation for individuals with disabilities, ensuring equal access to employment opportunities.

Our Culture and Values:

At Blithequark, we pride ourselves on a culture that values innovation, customer satisfaction, and teamwork. Our work environment is characterized by:

• Remote Work: We offer a remote work arrangement, allowing you to work from anywhere in the US and maintain a healthy work-life balance.
• Collaborative Team: Our team is passionate about delivering exceptional customer experiences, and we encourage collaboration, feedback, and continuous learning.
• Inclusive Community: We strive to create an inclusive community that celebrates diversity, promotes equity, and supports the well-being of all employees.

Career Growth and Learning Benefits:

At Blithequark, we are committed to the growth and development of our employees. As a Customer Support Associate, you can expect:

• Comprehensive Training: Access to comprehensive training programs, ensuring that you have the skills and knowledge needed to succeed in your role.
• Mentorship and Coaching: Opportunities for mentorship and coaching, helping you to develop your skills and advance in your career.
• Career Advancement: A clear path for career advancement, with opportunities to take on new challenges and responsibilities.

Why Join Blithequark?

If you are passionate about delivering exceptional customer experiences, have excellent communication skills, and are looking for a challenging and rewarding role, we encourage you to apply to join our team at Blithequark. As a Customer Support Associate, you will have the opportunity to:

• Make a Difference: Contribute to the success of our customers, providing support and resolving issues in a timely and effective manner.
• Grow Your Career: Develop your skills, advance in your career, and take on new challenges in a dynamic and growing company.
• Be Part of a Innovative Team: Join a team that is revolutionizing the lottery industry with mobile technology, and be part of a company that is shaping the future of gaming.

We look forward to hearing from you and exploring how you can contribute to our mission at Blithequark. Apply now to join our team and start your journey with us!