**Experienced Bilingual Customer Service Associate – Collections Department**

Are you a customer service professional with a passion for delivering exceptional experiences to diverse customers? Do you possess fluency in Spanish and English, and a strong background in resolving customer complaints and discrepancies? If so, we invite you to join blithequark's dynamic Collections Department as a Bilingual Customer Service Associate. **About blithequark** blithequark is a fast-growing and culturally diverse company in the U.S., dedicated to providing auto loans to the underserved and exceptional service to our customers and partners. Our commitment to flexibility, tri-lingual support, and consumer-centric financing options has enabled us to achieve remarkable growth, with a portfolio that has consistently grown 30%+ each year over the last nine years. As a company, we value professionalism, teamwork, and work-life balance, and we're excited to welcome talented individuals like you to our team. **The Collections Department** Our Collections Department is a high-energy, goal-oriented team that plays a critical role in ensuring the success of our customers and partners. As a Bilingual Customer Service Associate, you will be responsible for communicating with our borrowers, resolving customer complaints and discrepancies, and providing exceptional service in a fast-paced call center environment. If you're a motivated and detail-conscious individual with a passion for delivering outstanding customer experiences, we encourage you to apply. **Key Responsibilities** As a Bilingual Customer Service Associate, your responsibilities will include: * Providing customer service regarding issues in a high-traffic call center environment * Opening clients' complaints and resolving customer issues in a timely and professional manner * Deescalating customer complaints and escalating to appropriate managers as needed * Resolving client discrepancies and reconciling customer disputes pertaining to outstanding due balances * Meeting defined department goals and activity metrics * Daily and weekly reporting to direct supervisors * Providing pay-off quotes to dealers and customers * Providing written account information as requested by customers * Answering inbound phone calls as needed * Handling transfer of ownership **What You Bring** To succeed in this role, you will need to demonstrate: * Historical career stability and a strong commitment to customer service * Fluency in Spanish and English, with excellent written and verbal communication skills * A high school diploma or GED equivalent, and a minimum of 1 year of related customer service experience * A detail-conscious and task-oriented mindset, with a commitment to excellent customer service * Ability to travel domestically for up to one week at a time, twice per year, for company-sponsored training and team-building initiatives **Career Development Rotation** As a full-time employee of blithequark, you will have the opportunity to participate in our Career Development Rotation (CDR) program, which provides a structured path for growth and development within the company. Through the CDR program, you will have the chance to experience different roles in multiple departments, gain exposure to new skills and areas of the business, and broaden your understanding of the company's operations. **Benefits and Perks** At blithequark, we believe in investing in our employees and providing a comprehensive benefits package that supports their success and well-being. Our benefits and perks include: * Competitive salaries and a monthly bonus structure * Generous health and welfare benefits, including medical, dental, vision, LTD/STD, identity theft protection, and paid parental leave * Paid vacation and 401(k) match * Tuition reimbursement and social activities * A robust employee recognition and talent development program to enhance your career growth * A commitment to maintaining a healthy work-life balance, with room for family, friends, and personal pursuits **Diversity and Inclusion** At blithequark, we are committed to building a culture that respects and embraces all walks of life, inclusive of gender, race, culture, age, sexual orientation, and other identities. We strive to create an inclusive and welcoming environment for all employees, and we will make accommodations when interviewing anyone with special needs. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and benefits, and to submit your application. Apply Now! Apply for this job