Experienced Remote Customer Service Representative - Work from Home Opportunity with blithequark

Join blithequark, a Global Leader in Customer Experience Solutions, as a Brand Champion!

blithequark is revolutionizing the customer experience industry with its innovative approach to delivering deeper relationships through better insights and outcomes for its partners. With a presence in 13 countries, 46 locations, and over 40,000 employees managing almost half a billion customer interactions every year for over 150 clients across various industries, blithequark is the perfect platform for individuals looking to make a meaningful impact in their careers. If you're a problem solver with a passion for delivering exceptional customer service and building genuine connections with customers, we want you to join our team as a Remote Customer Service Representative!

About Us

At blithequark, we believe in fostering a culture of partnership, both internally and externally, with our clients and customers. Our services span multiple industries, including cable/telecommunications, education, financial, retail, healthcare, and more. We're committed to aligning your skills with our unique industry needs, ensuring that you and your customers feel supported and satisfied in every interaction. As a blithequark Brand Champion, you'll have the opportunity to work with a diverse range of clients and customers, providing solutions, answering general customer service questions, and driving customer satisfaction.

Day in the Life of a Brand Champion

As a Remote Customer Service Representative at blithequark, you'll be working diligently with customers, providing them with solutions, answering general customer service questions, and driving customer satisfaction. Your key responsibilities will include:

• Responding to customer inquiries, resolving service issues, billing inquiries, and product enhancement opportunities
• Utilizing your unique set of troubleshooting skills to own all customer interactions, with a goal of one call resolution
• Providing expert service, positioning blithequark as the employer and provider of choice
• Engaging with customers, listening to their concerns, and providing solutions in a fast-paced environment
• Learning new concepts quickly and efficiently, and applying those learnings in real-time

Why blithequark?

At blithequark, we offer a unique culture experience that evolves each day. Our goal is to ensure that our employees are self-paced, productive business partners, creating an inclusive culture of diversity, understanding, engagement, and opportunity. As a blithequark employee, you'll enjoy:

• A competitive hourly rate of $16.50
• Paid virtual training and continuous development through coaching and self-paced career-directed course trainings
• Employee perks and discounts with national programs, community engagement programs, and our WIN program, which supports blithequark employees in need
• A comprehensive benefits package, including 401(k), dental insurance, flexible schedule, health insurance, paid time off, referral program, and vision insurance
• Opportunities for career advancement and growth

Essential and Preferred Qualifications

To be considered for this role, you must:

• Be at least 18 years old
• Possess a High School Diploma or GED
• Have previous experience interacting with customers/clients, solving problems through troubleshooting, and creating connections
• Exhibit excellent communication skills, empathy, and a desire to actively engage and listen to customers
• Be able to work in a fast-paced environment, focusing on one call resolution
• Be willing to participate in drug screening (when applicable) and background checks facilitated by our team

Skills and Competencies Required for Success

To excel as a Remote Customer Service Representative at blithequark, you'll need:

• Excellent communication and interpersonal skills
• Strong problem-solving and troubleshooting skills
• Ability to work independently in a remote environment
• Proficiency in using technology, including high-speed internet and company-provided equipment
• Flexibility and adaptability in a fast-paced, dynamic environment

Work Environment and Company Culture

At blithequark, we're committed to creating a culture that is inclusive, diverse, and supportive. As a remote employee, you'll have the flexibility to work from home, with the necessary equipment and technology provided by the company. Our culture is built on a foundation of partnership, engagement, and opportunity, ensuring that you have the resources and support needed to succeed in your role.

Career Growth Opportunities and Learning Benefits

At blithequark, we're dedicated to helping our employees grow and develop in their careers. As a Remote Customer Service Representative, you'll have access to:

• Paid virtual training and continuous development opportunities
• Coaching and self-paced career-directed course trainings
• Opportunities for career advancement and growth

What to Expect After You Apply

After submitting your application, you'll have the opportunity to experience a "day in the life" of a blithequark employee, participate in a comprehensive assessment of your current skillset, and showcase your behavioral attributes. Our talent team will review your profile and take the next steps in converting you to a blithequark Team Member!

Compensation, Perks, and Benefits

At blithequark, we offer a comprehensive compensation package, including a competitive hourly rate, benefits, and perks. Our benefits include:

• 401(k) and 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance
• Work from home opportunities

Join Our Team!

If you're a motivated and customer-focused individual looking for a new career opportunity, we want to hear from you! Apply today to join blithequark as a Remote Customer Service Representative and become part of our dynamic team. We're excited to welcome you to our community of Brand Champions and look forward to the opportunity to work together!

blithequark is an Equal Opportunity Employer