Strategic Customer Success Manager - Driving Revenue Growth and Long-Term Partnerships in HR Technology at blithequark

Revolutionizing Talent Solutions: Join blithequark's Mission to Empower Organizations

At blithequark, we're on a mission to lead the way in fair, predictive science, creating a world where everyone has and succeeds in their best job. We're dedicated to pushing the boundaries of talent assessment while maintaining a commitment to scientific excellence. Our team is comprised of passionate professionals who leverage Industrial-Organizational (I-O) science to deliver evidence-based insights, predicting and maximizing employee potential using simple, intuitive assessment tools.

Our Culture: Embracing Flexibility, Growth, and Well-being

blithequark champions progressive, sustainable approaches to building a culture that allows people to do their best work while living their best lives. We offer:

• True work-life balance and flexible work arrangements, evolving our company-wide approaches to remote, flexible work
• A four-day work week, giving you more time to focus on what matters
• Generous PTO plus a paid company shutdown from 12/24 to 1/1, ensuring you have time to recharge
• Ongoing professional development, including attendance at professional conferences (e.g., SIOP, BIOP, SHRM, ATD, HR Tech), to help you stay ahead in your field
• Comprehensive benefits, including medical, dental, vision, 401k with matching, and paid new parent leave, supporting your overall well-being

About the Role: Strategic Customer Success Manager

We're seeking a dynamic and commercially oriented Strategic Customer Success Manager with deep expertise in the HR technology space to join our team at blithequark. This pivotal role is not just about maintaining client relationships; it's about driving revenue growth through renewals and expansion, while developing successful long-term partnerships and ensuring our clients derive maximum value from our offerings.

Your Impact: Driving Revenue Growth and Customer Satisfaction

As a Strategic Customer Success Manager, your primary goal will be to drive revenue growth by ensuring customer satisfaction and loyalty. You'll leverage your sales acumen and HR tech expertise to manage a diverse portfolio of existing customers, building strong relationships and acting as a trusted advisor. Your ability to navigate complex client needs and align our products with their strategic goals will be crucial in achieving renewals and expansion.

Key Responsibilities:

• Drive Growth:
  • Proactively identify opportunities within your existing customer base to drive renewals and expansion, meeting and exceeding revenue targets
  • Cultivate strong client relationships through strategic conversations that align blithequark's solutions with the client's business objectives
• Customer Engagement:
  • Serve as the primary point of contact for customers, representing their voice to internal teams and ensuring smooth transitions between Sales and Customer Success
  • Conduct strategic business reviews to assess and ensure the value realization of our products and develop tailored action plans to address any issues
• Renewal and Expansion Cycle Management:
  • Manage and drive opportunities through the sales cycle, from identifying needs to closing renewals and expansions
  • Utilize customer health monitoring tools to identify and mitigate risks, ensuring a proactive approach to customer success
• Product and Market Expertise:
  • Develop and maintain deep knowledge of new and existing product offerings, industry trends, and competitive conditions to provide strategic insights and recommendations
  • Introduce new products and features to customers, ensuring they are fully informed of the value and benefits
• Customer Advocacy and Feedback:
  • Act as a customer advocate within the company, streamlining the customer experience to prevent turnover
  • Create feedback loops between customers and product teams to identify and remove barriers to customer adoption

What We're Looking For: Proven Success and HR Tech Expertise

To succeed in this role, you'll need:

• Proven success in Customer Success, with a focus on HR technology solutions (Recruiting, HCM, LMS, etc.), and demonstrated expertise in securing renewals and driving expansion
• A strong track record of consistently exceeding expectations and achieving long-term success and growth within previous roles
• Extensive experience in B2B, SaaS, HR technology solutions, with a deep understanding of the pains felt by our HR, Recruiting, and Employee Development customers
• Leadership skills, with experience coaching or mentoring others and recognized as a subject matter expert within your organization
• A naturally curious and creative approach to solving problems, with excellent communication and negotiation skills

Qualifications:

• 5+ years of experience in SaaS Customer Success, with a focus on HR technology solutions
• Proven track record of managing a large portfolio of accounts and achieving revenue growth through expansion
• Excellent communication and negotiation skills, with the ability to simplify complex situations and build lasting relationships
• Strong analytical skills and ability to use data to drive decision-making and strategy

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to your growth and development. As a Strategic Customer Success Manager, you'll have the opportunity to:

• Develop your skills in customer success, sales, and HR technology, with ongoing professional development and training
• Take on new challenges and responsibilities, with opportunities for career advancement within the company
• Collaborate with cross-functional teams, including Sales, Product, and Marketing, to drive business outcomes and customer satisfaction

Work Environment and Company Culture

blithequark is a remote-friendly company, with flexible work arrangements to support your work-life balance. Our culture is built on a foundation of scientific excellence, innovation, and customer-centricity. We're committed to creating an inclusive and diverse workplace, where everyone can thrive and contribute their best work.

Compensation, Perks, and Benefits

This position offers a Target Total Compensation (TTE) of $110,000 to $140,000, split between a base and variable compensation. You'll also enjoy the comprehensive benefits package, including medical, dental, vision, 401k with matching, and paid new parent leave, as well as the perks of working at blithequark, such as a four-day work week and generous PTO.

Join Our Mission: Apply Now

If you're a motivated and commercially oriented professional with a passion for customer success and HR technology, we encourage you to apply for this exciting opportunity at blithequark. We're proud to be an equal employment opportunity/affirmative action employer, valuing diversity and celebrating the unique perspectives and contributions of our team members.

At blithequark, we believe in identifying potential and empowering our team members to succeed. If you're ready to drive revenue growth, build long-term partnerships, and make a meaningful impact in the HR technology space, apply now to join our team!