Experienced Remote Customer Service Specialist for After Hours Team - Part Time Opportunity at blithequark

Join blithequark's After Hours Team as a Remote Customer Service Specialist

Are you a dedicated customer service professional looking for a part-time opportunity to leverage your skills in a dynamic and healthcare-focused environment? blithequark is seeking an experienced Remote Customer Service Specialist to join our After Hours Team. As a key member of our team, you will be the initial point of contact for patients, healthcare facilities, and providers, ensuring seamless coordination of patient care and delivering exceptional customer service.

About blithequark and the Industry

blithequark is a multi-specialty physician-led organization that is part of a larger healthcare network, comprising over 600 doctors and advanced practice providers affiliated with top-ranked hospitals in the Midwest region. With a rich history dating back to 1994, blithequark has been providing extraordinary care to patients across over 145 locations and 25 specialties in the greater St. Louis, mid-Missouri, and southern Illinois areas. Our providers are nationally recognized for their commitment to patient satisfaction, quality healthcare, and improving the well-being of the communities we serve.

Role Purpose and Key Responsibilities

The Customer Service Representative (Access Center) plays a vital role in answering a high volume of inbound calls for assigned blithequark practices. As a liaison between patients, healthcare facilities, physicians, clinical staff, and practices, you will facilitate patient healthcare needs while utilizing an electronic health record to validate and capture clinical and financial information.

• Navigates the electronic health record to obtain and validate historical information, capture and document demographic and financial information, and maintain accurate data entry while ensuring patient privacy and security as per HIPAA guidelines.
• Manages a high volume of incoming calls from patients, healthcare providers, and facilities, resolving issues related to scheduling appointments, refilling medications, obtaining insurance referrals, and addressing billing questions, among others.
• Leverages critical thinking to identify the reason for the call and take appropriate action based on caller need and acuity, researching complex issues and escalating to clinical staff when necessary.
• Schedules patient visits based on complex provider preferences, verifies and updates insurance, and checks insurance eligibility, while maintaining proficiency in insurance basics, MyChart, and appointment instructions.
• Communicates directly with providers to relay pertinent clinical information during after hours, ensuring seamless coordination of patient care.
• Maintains established performance and customer service standards, achieving targeted abandoned call rate, average speed of answer, and average transaction time.

Essential and Preferred Qualifications

To be considered for this role, you must meet the following minimum requirements:

• High School Diploma or GED
• 2-5 years of experience in customer service or a related field

Preferred qualifications include:

• Recent healthcare or customer service experience
• Typing speed of at least 35 wpm with 90% accuracy (typing test required)

Skills and Competencies Required for Success

To excel in this role, you will need to possess:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment with a high volume of calls
• Critical thinking and problem-solving skills
• Proficiency in electronic health records and other relevant software
• Strong customer service skills with a patient-centric approach

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Remote Customer Service Specialist, you will have access to:

• Comprehensive training programs to enhance your skills and knowledge
• Opportunities for career advancement within the organization
• Tuition assistance and professional development resources

Work Environment and Company Culture Highlights

As a remote employee, you will enjoy the flexibility of working from home while being part of a dynamic team. blithequark values its employees and fosters a culture of:

• Innovation and continuous improvement
• Collaboration and teamwork
• Patient-centered care and exceptional customer service

Compensation, Perks, and Benefits

blithequark offers a comprehensive benefits package, including:

• Comprehensive medical, dental, vision, life insurance, and legal services
• Disability insurance and pension plan/403(b) plan
• 401(k) plan with company match
• Tuition assistance and adoption assistance
• Paid Time Off benefit combining vacation, sick days, holidays, and personal time

As a part-time employee, you will be eligible for benefits on a prorated basis.

Conclusion

If you are a motivated and customer-focused individual looking for a part-time opportunity to make a difference in the healthcare industry, we encourage you to apply for the Remote Customer Service Specialist role at blithequark. With a commitment to delivering exceptional patient care and a culture that values its employees, blithequark is an ideal place to build a rewarding career.

To be successful in this role, you must be able to work the following shift: Sunday 12:00a-9:30a, Thursday & Friday 4:00p-12:00p (Holiday Bucket 4:00p-12:00a). You must live within 1 hour of St. Louis, Missouri.

If you are ready to join a dynamic team and contribute to the success of blithequark, please submit your application today.