Experienced Online Chat Specialist for Entry-Level Position – Delivering Exceptional Customer Service through Real-Time Conversations

Welcome to blithequark

At blithequark, we are passionate about providing top-notch customer service to our clients and their website visitors. As a rapidly expanding company, we are seeking a highly motivated and experienced issue solver to join our team as an Online Chat Specialist (Entry Level). If you are a people person with a knack for resolving queries and providing prompt assistance, we want to hear from you. Our ideal candidate is someone who can engage in online conversations with site visitors, respond to their queries, and deliver exceptional customer service in real-time.

About the Role

As an Online Chat Specialist at blithequark, you will be responsible for performing a variety of customer service-related tasks for our business and clients. Reporting to the Online Chat Manager, you will engage regularly with visitors to our clients' websites, providing top-notch service and support through online chat software. Your primary goal will be to ensure that customers receive prompt and accurate assistance, resolving their queries and concerns in a professional and courteous manner.

Key Responsibilities

• Answer incoming customer live chats regarding website navigation issues, service questions, and general client concerns
• Evaluate customer interactions and escalate issues to the Online Chat Manager when necessary
• Build relationships with new customers to better understand and achieve their needs
• Respond to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately
• Promote interest in client products and services
• Consistently achieve established standards of the position
• Continually portray and project a positive and professional image
• Provide administrative support to the customer service team
• Assist with overflow work and other duties as needed

Qualifications and Skills

To succeed in this role, you will need to possess a strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment. You should have:

• Strong communication and interpersonal skills, including written and verbal
• An upbeat, positive attitude and professional demeanor
• Articulate and well-accommodated to a client-facing role
• Ability to compose professional emails
• Proficient written and verbal communication skills in English
• Basic technical skills, including the ability to navigate through smartphone and computer applications
• A positive, kind, and empathetic personality

What We Offer

At blithequark, we are committed to providing our employees with a comprehensive range of benefits, including:

• Company equity program
• Medical, dental, life, and vision insurance
• Unlimited paid time off
• Paid family leave
• Short-term disability
• 401k plan
• Reimbursement for education and professional development
• Employee assistance program

Work Environment and Culture

At blithequark, we pride ourselves on our positive and supportive work environment. As a remote worker, you will have the flexibility to work from home, with the opportunity to collaborate with our team of experienced professionals. We are committed to providing our employees with the tools and resources they need to succeed, including ongoing training and development opportunities.

Career Growth and Development

At blithequark, we are dedicated to helping our employees grow and develop in their careers. As an Online Chat Specialist, you will have the opportunity to develop your skills and knowledge, with the potential to progress to more senior roles within the company. We offer a range of training and development programs, including mentorship, coaching, and formal training courses.

How to Apply

If you are a motivated and experienced issue solver, with a passion for delivering exceptional customer service, we want to hear from you. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity. We look forward to hearing from you and exploring how you can contribute to the success of blithequark.

Conclusion

At blithequark, we are committed to providing our clients and their website visitors with exceptional customer service. As an Online Chat Specialist, you will play a critical role in delivering this service, providing prompt and accurate assistance to customers in real-time. If you are a people person, with a strong work ethic and a passion for customer service, we encourage you to apply for this exciting opportunity. Join our team and become a part of a dynamic and supportive work environment, with opportunities for career growth and development.