Experienced Multilingual Customer Support Representative for Global Mobile Gaming Community – German, English, and Russian Language Expertise

Welcome to blithequark: A Leader in Mobile Game Development

blithequark is one of the most successful mobile game development companies worldwide, ranking among the top 3 in terms of revenue and first among all mobile applications in EMEA. Our games have achieved unprecedented success, with 2.3 billion installations and over 30 million daily players. As a pioneer in the gaming industry, we are committed to delivering exceptional gaming experiences and building a strong community of players and employees alike.

Job Overview: Customer Support Representative

We are seeking a highly skilled and dynamic Customer Support Representative to join our team, with proficiency in German, English, and Russian languages. As a key member of our support team, you will have the opportunity to interact with and support millions of players worldwide, providing top-notch technical assistance and ensuring an exceptional gaming experience. If you are passionate about gaming, have excellent communication skills, and are eager to work in a fast-paced, global environment, we encourage you to apply for this exciting role.

Key Responsibilities:

• Act as a go-to expert, providing technical support for our free-to-play mobile games across multiple platforms, collaborating with support engineers to manage player tickets and resolve issues efficiently.
• Engage with a global player base, offering technical advice and assistance, and ensuring timely resolution of queries and concerns.
• Identify, prioritize, and swiftly resolve issues, working closely with diverse departments such as production, QA, design, programming, legal, and marketing to deliver seamless solutions.
• Utilize your research skills to develop innovative solutions, enhance our support services, and contribute to the continuous improvement of our gaming experiences.

Requirements:

To be successful in this role, you should possess:

• Excellent communication skills in English, German, and Russian, both verbal and written, with the ability to articulate complex technical concepts to users with varying levels of technical expertise.
• A strong technical aptitude, with the ability to quickly grasp and understand technical concepts, and explain them in a clear, concise manner.
• Experience playing mobile games is preferred, with a passion for gaming and a deep understanding of the gaming community.
• Strong problem-solving skills, with the ability to analyze issues, identify solutions, and implement effective resolutions.
• Excellent collaboration and teamwork skills, with the ability to work effectively with cross-functional teams to deliver exceptional results.

What We Offer:

At blithequark, we are committed to providing a comprehensive range of benefits and perks to support the well-being, growth, and development of our employees. These include:

• Healthcare: We reimburse online sessions with a psychologist and offer you and your children healthcare, including dental insurance and treatment for COVID-19.
• Work-life balance: We offer a generous amount of paid vacation days and sick leave, with the option to request additional days off in special circumstances.
• Professional development and education: We reimburse participation in relevant conferences and courses, conduct internal bootcamps, and provide access to discounted English language courses.
• Entertainment and merch: We host hundreds of events worldwide, including contests, sports challenges, parties, hackathons, and offline events for individual teams.
• Fitness: We support leading a healthy lifestyle and offer reimbursement for gym memberships or fitness app subscriptions.
• Community involvement: We launch charity projects and support employee initiatives through our grant competition.

Work Format:

We offer flexible work arrangements, with the option to work remotely or from one of our offices in Armenia, Georgia, Kazakhstan, or Montenegro. This allows you to choose the work environment that best suits your needs and preferences.

Career Growth and Development:

At blithequark, we are committed to supporting the growth and development of our employees. We offer a range of opportunities for career advancement, professional development, and continuous learning. Our goal is to help you achieve your full potential and succeed in your career.

Skills and Competencies:

To be successful in this role, you should possess:

• Strong technical skills, with the ability to understand and troubleshoot technical issues.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.
• Strong problem-solving and analytical skills, with the ability to identify solutions and implement effective resolutions.
• Ability to work in a fast-paced environment, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Strong attention to detail, with the ability to maintain accuracy and quality in your work.

Why Join blithequark?

By joining blithequark, you will become part of a dynamic and innovative company that is shaping the future of mobile gaming. You will have the opportunity to work with a talented team of professionals, contribute to the development of exceptional gaming experiences, and grow your career in a fast-paced and exciting industry. If you are passionate about gaming, committed to delivering exceptional customer support, and eager to join a global community of gamers and developers, we encourage you to apply for this exciting role.

How to Apply:

To apply for this role, please submit your application, including your resume and a cover letter, outlining your experience, skills, and qualifications. We look forward to hearing from you and exploring how you can contribute to the success of blithequark.