Remote Customer Service Representative (Healthcare) - Bilingual & Non-Bilingual Opportunities at blithequark

Transforming Healthcare through Exceptional Customer Service at blithequark

blithequark is revolutionizing the healthcare industry by combining cutting-edge technology with business process management services, driven by decades of domain expertise. Our mission is to optimize the member and patient experience, fostering positive outcomes for our clients through a range of service offerings including clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. With a global presence spanning across 5 countries and a workforce of over 25,000 employees, blithequark is committed to shaping careers and delivering exceptional service.

Join blithequark and Embark on a Journey to S.O.A.R

At blithequark, we believe in nurturing a culture that inspires our team members to S.O.A.R:

• S - Spark Curiosity: Encouraging continuous learning and innovation.
• O - One Team, One Direction: Fostering a collaborative environment focused on common goals.
• A - Action for Results: Driving initiatives that yield tangible outcomes.
• R - Right by Right Purpose: Aligning our actions with our core purpose and values.

We're seeking dedicated professionals to join our team as Remote Customer Service Representatives in our Call Center. As a vital part of blithequark, you will be the human touch that sets our service apart, providing personalized support to our clients.

Key Responsibilities

• Manage all incoming calls promptly and effectively, ensuring timely resolutions.
• Conduct thorough research to provide effective solutions for customer issues, enhancing their experience.
• Document all calls accurately, maintaining detailed records for future reference.
• Communicate professionally, empathetically, and diplomatically, ensuring clear voice quality and articulation.
• Strive to achieve daily team quality and customer satisfaction goals, contributing to the team's success.

What We're Looking For

To succeed in this role, you should possess:

• An unwavering commitment to delivering perfect effort in every interaction.
• Punctuality and dedication, with a strong track record of reliability.
• The ability to thrive in a fast-paced environment, adapting to changing situations.
• Proficiency in navigating various computer applications, with a willingness to learn new systems.
• A drive to exceed caller expectations, consistently delivering high-quality service.
• A desire to build and enhance current skills, embracing opportunities for growth.
• A positive attitude and teamwork orientation, collaborating effectively with colleagues.

While not mandatory, previous healthcare experience is considered a plus. However, previous call center experience is required, demonstrating your ability to handle customer interactions effectively.

Essential Qualifications

• Must be at least 18 years of age.
• High School Diploma or equivalent required.
• A minimum of 1 year of experience in a single job, preferably in a call center customer service environment.
• Reliable attendance with no missed time in the first 90 days of previous employment.
• Ability to type at least 25 words per minute.
• Strong oral and written communication skills, with the ability to articulate clearly.
• Comfort with desktop computer systems and various software applications.
• A hardwired internet connection with speeds greater than 5MB upload and 10MB download.
• A secure, private work area at home, ensuring confidentiality and minimal distractions.
• Flexible schedule availability, including Mondays through Saturdays.

Career Growth and Benefits at blithequark

At blithequark, we're committed to the growth and development of our team members. With 90% of our leaders beginning their careers as Customer Service Representatives, there are significant opportunities for advancement. Our comprehensive benefits package includes:

• Competitive pay: $14.00/hr for non-bilingual positions and $15.00/hr for bilingual positions.
• Performance incentives, recognizing and rewarding outstanding performance.
• Paid training in a state-of-the-art video training environment, equipping you with the skills needed to succeed.
• A comprehensive health plan available after 90 days of employment.
• Employee wellness and engagement programs, promoting a healthy work-life balance.

Why Choose blithequark?

blithequark is an Equal Opportunity Employer, committed to diversity and inclusion. We value our team members and strive to create a work environment that is inclusive, supportive, and conducive to growth. As a remote worker, you'll enjoy the flexibility of working from home while being part of a dynamic team that is shaping the future of healthcare.

Join Our Team and Make a Difference

If you're passionate about delivering exceptional customer service and are looking for a career with opportunities for growth, we encourage you to apply to blithequark. Take the first step towards a rewarding career in healthcare customer service and join our team of dedicated professionals.

Don't miss this opportunity to elevate your career and be part of a global leader in business process management. Apply now and discover a fulfilling career at blithequark.