Remote Care Advocate - Customer Experience - Full Time Phone-Based at blithequark

Transforming Healthcare through Compassionate Customer Experience

blithequark is on a mission to revolutionize the healthcare industry by empowering individuals to prioritize their emotional well-being. We're seeking passionate and dedicated Customer Experience professionals to join our team as Remote Care Advocates, playing a pivotal role in connecting individuals with the resources they need to thrive.

About Us

blithequark is a next-generation behavioral healthcare company that leverages cutting-edge technology to identify and connect people with the support they require to live fulfilling lives. We're committed to disrupting the traditional healthcare delivery model and transforming the lives of millions. Our team is comprised of innovative thinkers, passionate advocates, and dedicated professionals who share a common goal: to make a meaningful difference in the lives of others.

Why Join blithequark?

As a Remote Care Advocate at blithequark, you'll be an integral part of our customer experience team, working closely with a collaborative group of professionals who are dedicated to changing the world. You'll have the opportunity to:

• Proactively reach out to individuals via phone to offer help and support according to program requirements.
• Work with a talented team of individuals who are passionate about improving lives and believe in the greater good.
• Be a key contributor to improving the lives of millions of people by connecting them with the support they need to thrive.

Key Responsibilities

• Proactively contact individuals via phone to provide support and guidance.
• Listen actively and empathetically to understand the needs and concerns of individuals.
• Identify and direct individuals to relevant resources and services.
• Collaborate with internal teams to ensure seamless delivery of support services.
• Utilize various tech tools to enhance your work and impact.
• Work independently in a remote environment, taking ownership of key tasks and maintaining regular communication with your team.

Who You're Looking For

We're seeking individuals who are passionate, open-minded, and dedicated to making a positive impact in the lives of others. You should have:

• At least 1 year of outbound customer experience in a call center, claims, benefits, fundraising, or healthcare scheduling environment.
• A passion for mental health, emotional wellbeing, behavioral health, community outreach, or healthcare.
• Excellent interpersonal skills, including communication and listening, especially over the phone.
• A willingness to receive feedback and grow from it.
• A college degree or Associate's degree in a customer-related field.
• Residency in one of the following states: AR, AZ, FL, GA, IL, KY, MA, MD, MN, NC, NE, NV, OH, SC, TN, TX, VA, or WI.

Essential Qualifications

• Proven track record of providing outstanding customer service over the phone and via email.
• Demonstrated excellence in a fast-paced, dynamic environment.
• Ability to work independently in a remote environment.
• Strong time management and organizational skills.
• Metric-driven and focused on achieving key performance indicators.

Preferred Qualifications

• Experience working in a healthcare or behavioral health environment.
• Knowledge of employee benefit ecosystems.
• Familiarity with tech tools and software used in customer experience environments.
• Previous experience working in a remote or telecommute environment.

What We Offer

As a full-time employee at blithequark, you'll enjoy a comprehensive benefits package, including:

• Medical, dental, STD, LTD, and life insurance.
• PTO, sick leave, and holiday pay.
• 401K plan.
• Opportunities for professional growth and development.
• A dynamic and supportive work environment.

Our Culture

At blithequark, we're committed to fostering a culture that is inclusive, compassionate, and supportive. We believe in:

• Empowering individuals to prioritize their emotional well-being.
• Providing exceptional customer experience through empathy and understanding.
• Fostering a culture of continuous learning and growth.
• Celebrating diversity and promoting inclusivity.

Remote Work Requirements

As a remote employee, you'll be required to:

• Have a wired internet connection and suitable network quality and internet speed.
• Work from a dedicated workspace with a door (or private space if living alone).
• Use company-authorized laptop and equipment.
• Comply with our Remote Work and Private Workspace Policy.

Join Our Mission

If you're passionate about making a difference in the lives of others and are committed to delivering exceptional customer experience, we encourage you to apply for this exciting opportunity at blithequark. As an Equal Opportunity Employer, we're dedicated to creating a workplace that is free from discrimination and harassment. We look forward to welcoming you to our team!

To ensure you don't miss important communications from us regarding your application status, please add [email protected] to your approved contacts list.