Experienced Bilingual Customer Care Representative – Remote Work Opportunity for English and Spanish Speakers in a Dynamic and Supportive Environment

Introduction to blithequark

At blithequark, we are a global, digital business services company dedicated to delivering the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With a global scale and local presence, we strive to be a force of good in supporting our communities, our clients, and the environment. Our team of over 500,000 inspired and passionate people, speaking more than 300 languages, is the backbone of our success, and we are committed to providing an environment where our employees feel valued, inspired, and supported.

About the Role

We are seeking a highly skilled and motivated Bilingual Customer Care Representative to join our team. As a key contributor to our customer service team, you will be responsible for fielding customer inquiries, finding innovative ways to respond to varying questions, issues, and concerns, and providing exceptional customer service to our clients. This is a remote work opportunity, allowing you to work from the comfort of your own home, and we are looking for individuals who are self-motivated, disciplined, and able to work effectively in a virtual team environment.

Key Responsibilities

• Connect with customers via phone, email, chat, and/or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues that may arise
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call-related information for auditing and reporting purposes
• Provide feedback on call issues and suggest improvements
• Upsell products or services when required

Qualifications and Requirements

To be successful in this role, you will need to possess the following qualifications and skills:

• English and Spanish speaking/fluent required
• Ability to work remotely in a virtual team environment
• 6 months of customer service experience preferred
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer systems
• Proven oral and written communication skills
• Logical problem-solving skills
• Ability to navigate Windows operating systems
• Organization and work prioritization skills

Work from Home Requirements

To ensure that you have a productive and efficient work environment, we require the following:

• Internet Connection Requirements:
  • Minimum subscribed download rate equal to or exceeds 12.0 Mbps
  • Minimum subscribed upload rate equal to or exceeds 3.0 Mbps
  • ISP must have no packet loss and ping under 50ms
  • Proof of internet speed required
• Clean and quiet workspace

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for growth and development. Our comprehensive training program will equip you with the skills and knowledge necessary to succeed in your role, and our ongoing support and feedback will help you to continuously improve and develop your skills. We also offer a range of career advancement opportunities, and many of our employees have progressed to leadership roles within the company.

Work Environment and Company Culture

Our company culture is built on the principles of inclusion, diversity, and respect. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance, and we offer a range of employee wellness and engagement programs to support our employees' physical and mental well-being.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including paid training, competitive wages, full benefits (medical, dental, vision, 401k, and more), paid time off, and employee wellness and engagement programs. We also offer a range of perks and benefits, including opportunities for career advancement, professional development, and recognition and rewards for outstanding performance.

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a Bilingual Customer Care Representative at blithequark, you will have the opportunity to work with a dynamic and supportive team, develop your skills and knowledge, and advance your career in a global company. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now and become a part of the blithequark family!

How to Apply

To apply for this role, please click on the link below. We look forward to receiving your application and discussing this opportunity further with you.