Experienced Customer Experience Representative - Nights and Weekends - Live Events Industry - blithequark

Join the Team at blithequark: Delivering Unforgettable Live Event Experiences

Are you passionate about live events and dedicated to providing exceptional customer service? Do you thrive in fast-paced environments and enjoy connecting with people from all walks of life? Look no further than blithequark, where we're seeking a talented Email/Chat/Phone Specialist to join our team on nights and weekends. As a key member of our customer experience team, you'll play a vital role in creating memorable experiences for our customers, ensuring they get the right seats at the right price for their favorite live events.

About blithequark and the Live Events Industry

blithequark is a leading player in the live events industry, dedicated to providing customers with unparalleled access to tickets for sports, concerts, theatre, and more. With a passion for creating unforgettable experiences, we're committed to delivering exceptional customer service and building lasting relationships with our fans. Our team is driven by a shared love for live events and a desire to make every customer interaction count.

Key Responsibilities

• Handle customer contacts promptly and professionally, providing proactive, friendly, and high-quality service via phone, email, and live chat.
• Answer questions about purchases, orders, inventory, and upcoming events, utilizing internal and external technology to manage order fulfillment.
• Support customers proactively, addressing their concerns and providing solutions to ensure a seamless experience.
• Be a team player and contribute to the culture and growth of blithequark, collaborating with colleagues to achieve shared goals.
• Create memorable experiences with customers who share our love for live events, building brand loyalty and advocacy.

Role Expectations and Progression

As a Call Center Associate at blithequark, your role expectations will evolve over the first 30, 90, and 180 days. Here's what you can expect:

30 Days In

• Complete new hire orientation, gaining the resources you need to be successful.
• Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.
• Acclimate to team and company norms, business objectives, and blithequark values.
• Gain access to and familiarize yourself with our accounts and internal systems.
• Shadow teammates and document what you have learned from observing and listening to their emails and calls.

90 Days In

• Perform core responsibilities comfortably on your own.
• Maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives.
• Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.
• Understand service level expectations, KPIs, and other metrics to watch for.

180 Days In

• Apply methods to execute individual tasks that positively impact the team.
• Play an active role in continued learnings to advance skill sets necessary for team goals.
• Handle front-line customer escalations and follow-ups.
• Feel empowered to participate in extracurricular projects that will contribute to the success of the organization.

What You'll Bring

To succeed as an Email/Chat/Phone Specialist at blithequark, you'll need:

• 1-2 years of customer service experience via phone, email, and live chat.
• A team player mentality and drive to contribute to culture and growth.
• A sense of curiosity to ask questions and keenness to improve upon work.
• A passion for live events (sports, concerts, or theatre).
• A flexible schedule to work evenings, weekends, and holidays.
• Excellent verbal and written communication skills.
• Experience with Zendesk or similar help desk software.

Schedule and Work Environment

As an Email/Chat/Phone Specialist at blithequark, you can expect:

• A hybrid schedule with 3 days in the office and 2 days remote.
• Specific days off: 1:30 pm - 10:00 pm Thursday/Friday off, 1:30 pm - 10:00 pm Monday/Tuesday off.
• A dynamic and supportive work environment that encourages growth and development.

Compensation and Benefits

At blithequark, we're committed to providing competitive compensation and benefits to our employees. As an Email/Chat/Phone Specialist, you can expect:

• $40,000 base salary with bi-annual bonuses and equity.
• Fully paid training to ensure your success.
• Competitive benefits package, including: Medical, dental, and vision insurance 401K matching FLEX PTO Mental health days Monthly credits and discounts for attending live events

Why Join blithequark?

At blithequark, we're passionate about delivering unforgettable live event experiences and building a community of loyal customers. As an Email/Chat/Phone Specialist, you'll have the opportunity to:

• Make a real impact on customer satisfaction and loyalty.
• Develop valuable skills and expertise in customer service and live events.
• Collaborate with a talented and dedicated team.
• Enjoy a dynamic and supportive work environment.
• Take advantage of competitive compensation and benefits.

Apply Now and Join the Team at blithequark!

If you're passionate about live events and delivering exceptional customer service, we want to hear from you! Apply now to join the team at blithequark and start creating unforgettable experiences for our customers.