Experienced Customer Happiness Manager – Education Sector, Community Building, and Family Engagement

Join the Mission-Driven Team at blithequark

blithequark is a pioneering STEM camp provider, enriching the learning journey of over 4000 children annually through immersive and hands-on experiences in NYC and Boston. Our mission is to nurture young risk-takers, problem solvers, and empathetic leaders. We're now looking for a dedicated Customer Happiness Manager to join our team and play a vital role in fostering a community of passionate families.

About the Role

As our Customer Happiness Manager, you will be the face of blithequark, responsible for building lasting relationships with our 9000+ families. Your primary goal will be to provide exceptional support, ensuring that every family feels valued, heard, and connected to our mission. This is an entrepreneurial and proactive role that can create a massive impact on our families and team.

Key Responsibilities:

• Communicate with customers via phone, email, and chat to provide support and build lasting relationships.
• Handle customer-related administrative duties: data entry and reporting, assisting with programming and scheduling.
• Nurture the community of blithequark families through creative initiatives beyond regular communications, such as newsletters.
• Assist with special projects, such as partnership development, family events, enrollment boost, and customer-related process improvements.
• Hire, train, and manage an additional team member to delegate the responsibilities above.

Essential Qualifications:

We're looking for a highly empathetic and proactive individual with excellent communication skills, a passion for building long-term relationships, and a drive to make a positive impact.

• Empathetic problem solver with excellent written and verbal communication skills.
• Skilled at building long-term relationships and proactive in improving processes.
• Purposeful and driven, passionate about achieving results and making an impact.
• Positive attitude, solution-oriented mindset, and accountability in commitments.
• Open to feedback, continuously learning, and a team player who values empathy and compassion.
• At least 5 years of experience in customer support or marketing.
• Extensive experience in the NYC parenting or education market is a plus.

Cultural Fit:

At blithequark, our 'Ways of Being' guide everything we do. We're searching for professionals who not only possess the required skills but also deeply align with our core values.

• We are purposeful in our actions, always asking "why" to cultivate inner motivation.
• We ask "how to make it work" before wondering "if it will be possible."
• Our decisions are grounded in data and logic.
• We are accountable and disciplined.
• We actively seek feedback, embracing different perspectives and effective methods that contribute to our growth.
• We avoid superficial solutions, opting instead to thoroughly analyze problems to create sustainable, scalable responses.
• We are unifiers, fostering a loving and caring team environment that deeply values empathy and compassion.

Career Growth Opportunities and Learning Benefits:

At blithequark, we're committed to the growth and development of our team members. As a Customer Happiness Manager, you'll have the opportunity to:

• Develop your leadership skills by managing a team member.
• Contribute to special projects that drive business growth and innovation.
• Enhance your knowledge and skills through continuous learning and training.
• Collaborate with a passionate team dedicated to making a positive impact in education.

Work Environment and Company Culture:

blithequark is a dynamic and inclusive work environment that values empathy, compassion, and teamwork. Our team is passionate about education and dedicated to creating a positive impact in the lives of children. We offer:

• A collaborative and supportive work environment.
• Opportunities for professional growth and development.
• A flexible and remote work arrangement.
• A comprehensive compensation package and benefits.

Compensation, Perks, and Benefits:

We offer a competitive compensation package and benefits that reflect our commitment to our team members' well-being and success.

• Competitive salary and benefits package.
• Opportunities for bonuses and performance-based incentives.
• Flexible work arrangements and remote work options.
• Professional development and growth opportunities.

How to Apply:

If you're passionate about education, community building, and customer happiness, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, including your response to the following prompt:

"We are reconsidering camps for our 4-year-old - given he has difficulty adjusting to new environments, we are considering just putting him in the daycare that he will be attending for his Pre-K program. What is your refund policy? We would keep our 7-year-old enrolled!"

If you have a special reason for applying to this position, please share it directly with us at [email protected].

blithequark, Inc. is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, religion, sexual orientation, gender, national origin, age, physical or mental disability, genetic information, or any other category protected by applicable federal, state, or local laws.

Join our mission-driven team and make a positive impact in education!