Experienced Customer Service Representative - Digital Technology Repair Coordination at Blithequark

Join the Blithequark Team: Deliver Exceptional Customer Experiences in Digital Technologies

Blithequark is a pioneering leader in digital technologies, revolutionizing the way businesses interact with their customers and deliver innovative solutions. We are seeking a highly skilled and motivated Customer Service Representative to join our team in Bartlesville, Oklahoma. As a Customer Service Representative at Blithequark, you will play a critical role in ensuring seamless customer experiences, coordinating equipment repairs, and driving process improvements.

About Blithequark

At Blithequark, we are passionate about harnessing the power of digital technologies to transform businesses and industries. Our team of innovators, thinkers, and doers collaborate to design, develop, and deliver cutting-edge solutions that exceed customer expectations. We value a culture of excellence, integrity, and teamwork, and we are committed to providing opportunities for growth, learning, and professional development.

Job Summary

As a Customer Service Representative at Blithequark, you will be the primary point of contact for customers, repair technicians, manufacturing, and logistics personnel. Your mission will be to oversee customer repair requests from start to finish, ensuring timely and effective resolution of issues. You will work closely with cross-functional teams to prioritize repairs, manage inventory, and drive process improvements.

Key Responsibilities

• Coordinate and manage customer repair requests from initiation to completion, ensuring prompt and effective resolution of issues
• Collaborate with Repair Technicians to schedule and prioritize repairs, ensuring optimal resource allocation and minimal downtime
• Verify and process invoices for accuracy, sending them to customers in a timely manner
• Run reports and analyze data to identify trends, recommend process changes, and drive productivity improvements
• Participate in and/or lead improvement activities to meet or exceed service goals, contributing to a culture of continuous improvement
• Develop and maintain strong relationships with customers, repair technicians, and internal stakeholders to ensure seamless communication and issue resolution
• Stay up-to-date with industry trends, best practices, and company policies to ensure compliance and optimal performance

Essential Qualifications

• Bachelor's Degree in Business, Communications, or a related field
• 2-5 years of customer service experience, preferably in a technical or digital technology environment
• Proven ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines
• Excellent communication, interpersonal, and problem-solving skills
• Attention to detail, with a focus on accuracy and quality
• Ability to pass a background check and drug screen

Preferred Qualifications

• Experience with customer relationship management (CRM) software and other technical tools
• Knowledge of digital technologies, including software, hardware, and networking
• Certifications or training in customer service, technical support, or a related field

Skills and Competencies

• Strong analytical and problem-solving skills, with the ability to interpret data and drive insights
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
• Proactive and self-motivated, with a focus on delivering exceptional customer experiences
• Ability to work in a team environment, with a focus on collaboration and continuous improvement
• Adaptability and flexibility, with the ability to adjust to changing priorities and deadlines

What We Offer

At Blithequark, we are committed to providing a supportive and inclusive work environment that fosters growth, learning, and professional development. Our benefits package includes:

• Competitive hourly rate: $20-$25 per hour
• Comprehensive benefits package, including:
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

Work Environment and Culture

At Blithequark, we value a culture of excellence, integrity, and teamwork. Our work environment is collaborative, dynamic, and supportive, with a focus on delivering exceptional customer experiences. We offer:

• On-site work environment in Bartlesville, Oklahoma
• Monday - Friday, 7:00 a.m. to 3:30 p.m. schedule
• Opportunities for socialization and team-building
• Access to training and development programs

How to Apply

If you are a motivated and customer-focused professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity at Blithequark. Please submit your application, including your resume and cover letter, to join our team and contribute to our mission of delivering exceptional customer experiences in digital technologies.

Don't miss this opportunity to join the Blithequark team and take your career to the next level!