Overnight Customer Support Specialist - Delivering Exceptional Pet Care Experiences at blithequark

Join blithequark, a Leader in Pet Medical Insurance

At blithequark, our mission is to empower loving, responsible pet owners to budget and care for their pets. We pride ourselves on a collaborative, casual, and pet-friendly environment where everyone is encouraged to be their authentic selves. As a key player in our customer support team, you'll be at the forefront of delivering an unparalleled member experience, fostering real-life connections, and educating members on the lifetime value of having their pets protected by us.

About the Role

As an Overnight Customer Support Specialist at blithequark, you'll be the heartbeat of our customer support operations. Your role is pivotal in providing the best possible experience for our members when they need us most. We're seeking individuals who thrive in dynamic environments, engaging with members, navigating complex situations, investigating, problem-solving, and taking decisive action. Your ability to build genuine connections and adapt your communication style will be crucial in serving our diverse membership base.

Key Responsibilities:

• Handle sensitive situations with empathy and care, exemplifying blithequark's core values.
• Utilize multiple systems to support our members effectively, ensuring seamless issue resolution.
• Quickly adapt to changes in responsibility, processes, and workflow in an ever-evolving environment.
• Demonstrate a passion for assisting members, curiosity to ask probing questions, and the ability to problem-solve and devise creative solutions.
• Efficiently manage your time to provide legendary member service in a high-volume contact center.
• Make genuine connections with members, adapting your communication style to best serve their needs.

Essential Qualifications

To excel in this role, you should possess:

• 1+ year of experience working overnight shifts, demonstrating your ability to thrive in non-traditional hours.
• 2+ years of experience in a member-facing role, showcasing your capacity for empathy, problem-solving, and effective communication.
• Experience using and learning complex computer systems, with a keen aptitude for technology.
• A proven track record of working independently, with minimal supervision, in a remote setting (experience working from home is a plus).

Preferred Qualifications:

• Fluency in French or Spanish, enabling you to serve a broader range of members.
• Property and Casualty licensing: Currently licensed candidates are eligible for a $1500 sign-on bonus. blithequark provides coursework and paid study time for qualifying states in the US (excluding Florida & Georgia).

What We Offer

At blithequark, we're committed to the well-being and success of our team members. Here's what you can expect:

Compensation:

• A competitive base pay of $24.50/hour on a full-time schedule.
• Uncapped monthly bonuses based on individual performance, providing a direct link between your achievements and rewards.
• Restricted Stock Units, vesting over 4 years, to align your interests with the company's success.

Benefits and Perks:

• Comprehensive medical, dental, and vision benefits at no cost to you.
• Four weeks of paid time off and 9 paid float holidays, allowing you to recharge and pursue your interests.
• A five-week sabbatical after five years of employment, providing a unique opportunity for extended personal and professional growth.
• A flexible, casual, pet-friendly work environment that encourages work-life balance.
• Free medical health insurance for your pet (1 dog or cat), because we care about your furry friends too.
• Paid time off to volunteer at nonprofit organizations, supporting your commitment to giving back.
• Access to a range of amenities in our Seattle office, including a free on-site gym, dog walking services, free parking, and paid ORCA cards.

Career Growth and Development

At blithequark, we're dedicated to the continuous growth and development of our team members. As an Overnight Customer Support Specialist, you'll have opportunities to:

• Develop your skills in a dynamic, supportive environment.
• Take on new challenges and responsibilities as you grow with the company.
• Benefit from our comprehensive training programs, including Property and Casualty licensing support.

Our Culture

blithequark is an equal-opportunity employer that celebrates diversity and promotes inclusivity. We're committed to building a team that represents a wide range of backgrounds, abilities, perspectives, and skills. Our culture is built on a foundation of respect, empathy, and collaboration, ensuring that everyone feels valued and supported.

We understand that our team members have different needs and preferences. That's why we offer flexible work arrangements, including remote work options and a hybrid schedule for those who prefer to work from our Seattle office.

How to Apply

If you're passionate about delivering exceptional customer experiences and are looking for a role that makes a real difference in the lives of pet owners, we encourage you to apply for the Overnight Customer Support Specialist position at blithequark. Please submit your application, including your resume and a cover letter, and we'll be in touch to discuss your qualifications further.

blithequark is committed to providing reasonable accommodations to ensure that individuals with disabilities can participate fully in the job application and interview process. If you require accommodations, please don't hesitate to contact us.

Join us in revolutionizing the pet medical insurance industry and making a meaningful difference in the lives of pets and their owners. Apply today and become a part of the blithequark team!