Customer Service Representative - Work From Home in Nebraska at blithequark

Join blithequark: Empowering Health and Wellness in Nebraska

At blithequark, we're not just an organization; we're a community-driven entity dedicated to being there for people in the best and hardest moments of their lives. As a leader in the health insurance industry, we're constantly evolving to optimize business processes and enhance customer experiences. We're seeking forward-thinking professionals to join our team and help us deliver on our promise to our members.

About the Role: Customer Service Representative

As a Customer Service Representative at blithequark, you will be the primary interface for our members, handling incoming inquiries via phone, written correspondence, fax, web, and electronic mail. You'll serve as a member advocate, building trust and providing expert guidance through the complex world of insurance. Your role will be pivotal in ensuring that our members receive the best possible service, and you'll have the opportunity to make a meaningful impact in their lives.

Key Responsibilities

• Interface with customers via various channels to address inquiries and resolve issues.
• Research customer information using appropriate systems, policies, and procedures to provide effective solutions.
• Escalate sensitive customer requests when necessary to ensure prompt resolution.
• Comply with State and Federal regulations and stay updated on changing policies and procedures.
• Remain current on knowledge of diverse products and proactively recommend items to increase customer satisfaction.

Essential Qualifications

To be considered for this role, you must have:

• A High School Diploma or Equivalent.
• At least three years of experience in a complaint-type customer service office setting (health insurance or related field preferred).
• An equivalent combination of education and experience may be considered.
• Availability for a 9-12 week training program.

Preferred Qualifications

The strongest candidates will also possess:

• Basic medical/dental terminology knowledge.
• Contract interpretation skills.
• A passion for delivering best-in-class service and making a difference in the lives of our members.

Skills and Competencies

To succeed in this role, you'll need:

• Excellent communication and interpersonal skills.
• The ability to work in a dynamic environment with changing regulations and policies.
• Strong problem-solving and analytical skills.
• A customer-centric approach with a focus on building trust and satisfaction.
• Reliable internet service and a dedicated, distraction-free workspace.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to the growth and development of our employees. As a Customer Service Representative, you'll have access to ongoing training and resources to enhance your skills and knowledge. You'll also have opportunities to advance within the organization and take on new challenges.

Work Environment and Company Culture

We're proud of our culture at blithequark, which values diversity, inclusivity, and community involvement. As a remote worker, you'll be part of a distributed team that is passionate about delivering exceptional service to our members. Our work-from-home setup allows for flexibility and work-life balance, and we're committed to supporting your well-being.

Compensation and Benefits

We offer a competitive compensation package, including:

• A salary of $39,520 annually.
• A comprehensive benefits package, with health benefits effective the first of the month following your start date.
• Opportunities for professional growth and development.

Training and Work Schedule

Our training program is designed to equip you with the skills and knowledge needed to succeed in this role. The program will run for 9-12 weeks, with live virtual training sessions from 8:00 am to 4:30 pm (Central Time Zone) Monday to Friday. After training, you'll be expected to work an 8.5-hour shift between 7:30 am and 6:00 pm (Central Time Zone) Monday to Friday.

Why Join blithequark?

At blithequark, we're dedicated to making a positive impact in the lives of our members and the Nebraska community. We're passionate about delivering exceptional service and driving health care forward. If you're looking for a meaningful career with opportunities for growth and development, we invite you to join our team.

We're an Equal Opportunity/Affirmative Action Employer, committed to diversity and inclusion in the workplace. We welcome applications from individuals with diverse backgrounds, experiences, and perspectives.

If you're ready to make a difference and be part of a dynamic team, we encourage you to apply for this exciting opportunity. Join blithequark and help us add more good, healthy years to people's lives.

To learn more about what makes blithequark an exceptional place to work, visit our careers page. We look forward to welcoming you to our team!