Experienced Provider Customer Service Representative - Remote Call and Chat Support Specialist in TN

Join blithequark and Revolutionize the Healthcare Experience

At blithequark, we're on a mission to simplify the healthcare experience, create healthier communities, and remove barriers to quality care. We're looking for a dedicated and experienced Provider Customer Service Call and Chat Representative to join our team in Tennessee. As a remote representative, you'll have the flexibility to work from home while making a meaningful impact on the lives of millions of people.

About the Role

As a Provider Customer Service Call and Chat Representative, you'll be the advocate for healthcare providers, resolving their queries and concerns through phone calls and concurrent chats. Your primary focus will be on delivering exceptional service, ensuring timely and effective resolution of issues related to benefits, eligibility, billing, payments, clinical authorizations, and behavioral health.

Key Responsibilities

• Serve as the primary point of contact for healthcare providers, demonstrating accountability and ownership in resolving their issues.
• Handle multiple channels, including phone calls and concurrent chats, to provide timely and effective support to providers.
• Triage contacts from healthcare professionals, identifying their needs and resolving issues in a timely and efficient manner.
• Research and dissect complex prior authorization and claim issues, taking appropriate steps to resolve identified issues and prevent repeat calls or escalations.
• Collaborate with internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner.
• Utilize multitasking skills to navigate multiple systems, extracting necessary information to resolve and avoid issues across various lines of business and provider types.
• Influence providers to utilize self-service digital tools, aiding in faster resolution and navigation.

What We're Looking For

To succeed in this role, you'll need:

Essential Qualifications

• A High School Diploma or equivalent work experience.
• At least 1 year of customer service experience, with a proven track record of analyzing and solving customer concerns.
• Proficiency in computer and Windows PC applications, with the ability to navigate and learn new and complex computer system applications.
• A typing speed of 35-40 WPM with an accuracy of 90%.
• Availability to work a full-time (40 hours/week) schedule, with flexibility to work any 8-hour shift between 9 AM - 5:30 PM CST, Monday - Friday.

Preferred Qualifications

• Experience in a related environment, such as a call center or customer service role, using phones and computers as primary job tools.
• Prior healthcare experience and knowledge of healthcare terminology.

Telecommuting Requirements

To work remotely, you'll need:

• To reside within the state of Tennessee.
• A dedicated work area that is separate from other living areas and provides information privacy.
• A high-speed internet connection that meets blithequark's security standards.

Soft Skills

We're looking for individuals with:

• Excellent multitasking skills, including the ability to type in multiple conversations.
• Strong problem-solving, organization, and interpersonal skills.
• Emotional Intelligence and Empathy.
• Active Listening and Comprehension.
• Excellent written communication skills.
• A proven track record of consistently achieving quality and productivity standards.

What You'll Gain

At blithequark, you'll have the opportunity to:

• Develop your skills and expertise in a dynamic and supportive environment.
• Participate in a comprehensive 12-week paid training program, conducted virtually from your home.
• Enjoy a culture that values diversity, equity, and inclusion, fostering a healthier atmosphere for all employees.
• Access a range of benefits, including competitive compensation, perks, and opportunities for career growth and development.

Our Culture and Values

At blithequark, we're committed to:

• Making a positive impact on the lives of millions of people.
• Fostering a culture of diversity, equity, and inclusion.
• Enabling and delivering equitable care that addresses health disparities and improves health outcomes.
• Mitigating our impact on the environment.

We're an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Join Our Team

If you're a motivated and compassionate individual looking to make a difference in the healthcare industry, we encourage you to apply for this exciting opportunity. At blithequark, we're committed to helping people live healthier lives and making the health system work better for everyone.

Take the first step towards a rewarding career with blithequark. Apply now and join our mission to revolutionize the healthcare experience!