Experienced Customer Service Representative – Fully Remote after Comprehensive Training for Delivering Exceptional Member Experiences

Welcome to blithequark: Where Compassion Meets Excellence

At blithequark, we're not just an insurance and benefits marketing partner; we're a beacon of hope and support for some of the largest and most iconic associations and organizations in the country. For 66 years, our mission has been clear: to improve the lives of our client members and our internal members alike. Our clients include many veterans' organizations, and ensuring that our servicemembers have the coverages they need when they need it is at the heart of everything we do. We're a growing company with a strong foundation, and we're looking for talented individuals like you to join our team and help us make a difference.

Unlock a World of Benefits with blithequark

At blithequark, we believe that our employees are our greatest asset, and we're committed to providing them with a comprehensive benefits package that supports their overall well-being. Our benefits include:

• Health benefits, including medical, dental, and vision coverage
• 401K with 100% company match up to 3% of your annual income and an additional 50% match on the next 2% of income
• Prefunded optional FSA
• 100% covered Life Insurance, Accidental Death and Dismemberment Insurance, Short Term/Long Term Disability
• A $250 Wellness Benefit to support your physical and mental health
• Our medical plan has in-network provider coverage for mental health, reproduction, chiropractic, and massage therapy, because we believe that your health and wellness are essential to your success

In addition to our comprehensive benefits package, we also offer a generous time-off policy, including:

• 10 days of vacation in your first year, with an additional day added each year
• 13 paid and closed holidays each year, because we believe that you should have time to rest and recharge

Job Summary: Member Benefits Advisor

We're looking for a talented and compassionate Member Benefits Advisor to join our team. As a Member Benefits Advisor, you'll be responsible for providing exceptional service to our customers, including general service inquiries, resolving customer concerns, and educating customers on the value of our existing insurance and non-insurance products. This role is critical to our customer satisfaction and retention strategy, and we're looking for someone who is passionate about delivering exceptional customer experiences.

Key Responsibilities:

• Answer incoming customer service calls from policyholders, group members, and other customers in a courteous, professional, and prompt manner, adhering to our quality program metrics to ensure an excellent customer experience
• Update and maintain customer billing and eligibility information in all required and appropriate areas of our administrative system
• Process and fulfill customer requests in adherence with approved and prescribed policies and procedures
• Maintain current knowledge of policies, procedures, and product changes, including active offers to members
• Share successes, customer feedback, and new ideas with team members to promote continuous improvement and an excellent customer experience
• Perform other miscellaneous functions and special projects as assigned, including soft sales initiatives to support our business growth

Requirements for Success

To be successful in this role, you'll need:

• A high school diploma or equivalent
• At least two years of customer service experience, preferably in a high-volume customer call center
• Knowledge of customer service principles and practices
• Good customer service skills, including verbal, written, and interpersonal skills
• Ability to work independently or as a team member, with attention to detail and a ability to work in a fast-paced and changing environment
• Basic proficiency in MS Office, with the ability to learn our administrative systems and software

If you have claims experience, you may be eligible for a Level II position with the successful completion of training, so be sure to highlight your relevant experience in your application.

What We Offer

In addition to our comprehensive benefits package and generous time-off policy, we offer:

• A competitive hourly rate of $18.00
• A regular call center schedule, with the first 60 days spent in our office for comprehensive training
• The opportunity to work fully remote after training, with the flexibility to balance your work and personal life
• A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer experiences

Career Growth and Development

At blithequark, we're committed to helping our employees grow and develop in their careers. We offer a range of training and development opportunities, including:

• Comprehensive training programs to help you develop your skills and knowledge
• Opportunities for advancement and career growth, with a clear path for progression
• A supportive and dynamic work environment, with a team of experienced professionals who are passionate about delivering exceptional customer experiences

We believe that our employees are our greatest asset, and we're committed to helping them achieve their full potential. If you're looking for a challenging and rewarding career with a company that truly cares about its employees, then we want to hear from you.

Work Environment and Company Culture

At blithequark, we're proud of our dynamic and supportive work environment. We believe that our employees should feel valued, respected, and supported, and we're committed to creating a workplace culture that is inclusive, diverse, and fun. We offer a range of perks and benefits, including:

• A comprehensive benefits package, with a range of options to support your physical and mental health
• A generous time-off policy, with plenty of opportunities to rest and recharge
• A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer experiences
• Opportunities for socialization and team-building, with a range of events and activities throughout the year

We believe that our employees are our greatest asset, and we're committed to creating a workplace culture that is engaging, motivating, and fun. If you're looking for a company that truly cares about its employees, then we want to hear from you.

Compensation, Perks, and Benefits

In addition to our comprehensive benefits package and generous time-off policy, we offer a range of perks and benefits, including:

• A competitive hourly rate of $18.00
• A range of discounts and savings opportunities, with exclusive deals on our products and services
• Opportunities for advancement and career growth, with a clear path for progression
• A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer experiences

We believe that our employees are our greatest asset, and we're committed to providing them with a comprehensive compensation package that recognizes their value and contributions. If you're looking for a company that truly cares about its employees, then we want to hear from you.

Conclusion

If you're a talented and compassionate customer service professional who is passionate about delivering exceptional customer experiences, then we want to hear from you. At blithequark, we're committed to creating a workplace culture that is inclusive, diverse, and fun, and we're looking for employees who share our values and our passion for excellence. With a comprehensive benefits package, a generous time-off policy, and a range of perks and benefits, we offer a competitive and rewarding career opportunity that is hard to find elsewhere. So why not apply today and join our team of experienced professionals who are dedicated to making a difference in the lives of our customers?

Don't miss out on this exciting opportunity to join a dynamic and growing company that truly cares about its employees. Apply now to become a part of the blithequark team and start your journey to a rewarding and challenging career in customer service.