Experienced Customer Service Representative - Sales Hybrid Role for Delivering Exceptional Customer Experiences and Driving Business Growth

Introduction to blithequark

At blithequark, we are passionate about delivering outstanding customer experiences and driving business growth through our innovative products and services. As a leader in our industry, we are committed to providing our customers with personalized solutions that meet their unique needs and exceed their expectations. Our team of dedicated professionals is at the forefront of this mission, and we are now seeking an experienced Customer Service Representative - Sales to join our hybrid team in Miami, Florida.

Job Overview

In this exciting hybrid role, you will work from our Miami location 3-4 days a week and remotely from home 1-2 days a week, providing frontline support to prospective and existing customers. As a Premier Service Consultant, you will be responsible for delivering effective and timely resolutions to customer inquiries, driving satisfaction and loyalty, and meeting monthly sales goals through personalized recommendations of our latest products and services.

Key Responsibilities

• Identify upsell opportunities and make recommendations to right-fit customers with the latest technology, services, and offers
• Work in a fast-paced, inbound contact environment handling a high volume of calls, chats, emails, or other types of customer interactions
• Use multiple tools and systems to resolve various service, billing, and payment inquiries as well as maintain customer records
• Simplify the explanation of customer bills, rate plans, and features of blithequark's products and services
• Perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks such as Internet, voice, and data services
• Work a set schedule including breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service

What You Can Expect

As a Premier Service Consultant at blithequark, you can expect a comprehensive paid training program and additional resources to support your success in your new role. You will have the opportunity to earn a competitive hourly rate plus commissions, with the potential to earn up to $36,000 in commissions yearly if all sales goals are met.

Benefits and Perks

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible blithequark mobility plans and accessories, blithequark internet (and fiber where available) and blithequark phone

Requirements and Qualifications

To be successful in this role, you will need:

• Call center or customer service experience
• Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours, with occasional overtime required
• Verified internet service (secure, reliable, and dedicated high-speed) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection) for remote work
• Ability to participate in workspace audits and comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

Preferred Qualifications

• Experience working in a fast-paced, inbound contact environment
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Basic troubleshooting skills and knowledge of internet, voice, and data services

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. As a Premier Service Consultant, you will have the opportunity to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. You will also have access to extensive employee wellness programs, employee assistance programs, and tuition reimbursement programs to support your ongoing learning and development.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and supportive work environment. Our team is passionate about delivering exceptional customer experiences, and we are committed to creating a workplace culture that is inclusive, diverse, and respectful. We believe in recognizing and rewarding our employees' contributions and achievements, and we offer a range of programs and initiatives to support their well-being and career growth.

Conclusion

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a Premier Service Consultant at blithequark, you will have the chance to make a real difference in the lives of our customers and contribute to the success of our business. Don't miss out on this opportunity to join our team and take your career to the next level. Apply today!