Experienced Customer Support Advocate for Educational Technology Platform – Temporary Opportunity with Potential for Full-Time Conversion

Introduction to blithequark

At blithequark, we are passionate about empowering educators and families through innovative technology solutions. As a leader in the educational technology sector, we are committed to providing exceptional support to our growing community of directors, teachers, and parents. Our mission is to make a positive impact on the lives of young children and their families, and we are seeking a dedicated and compassionate Customer Support Advocate to join our team.

About the Role

We are looking for a temporary Customer Support Advocate to provide top-notch support to our customers, working closely with our Customer Success and Product/Engineering teams to resolve issues and improve the overall customer experience. As the face of blithequark, you will be the primary point of contact for our schools and parents, providing personalized support and advocating for their needs. This is a unique opportunity to make a real difference in the lives of our customers and contribute to the growth and success of our company.

Key Responsibilities

• Develop expertise in our platform, becoming a subject matter expert for our customers and staying up-to-date on the latest updates and releases
• Utilize strong critical thinking and troubleshooting abilities to identify, investigate, and resolve technical or usage issues
• Provide responsive live support via chat and scheduled phone calls, ensuring timely and effective resolution of customer inquiries
• Prepare for scheduled phone callbacks, delivering personalized support and solutions to our customers
• Communicate clear and concise instructions to Administrators, Teachers, and Guardians via live chat, email, and phone
• Exhibit empathy and understanding towards our customers, providing a positive and supportive experience
• Advocate on behalf of customers, helping them to solve their issues and acting as the "voice of the customer" within our organization
• Contribute to improving internal processes and workflows, ensuring seamless and efficient support operations
• Collaborate cross-functionally with our teams to support our customers and improve the overall customer experience
• Maintain established metrics, such as closed cases and response times, while ensuring high-quality support and customer satisfaction

Qualifications, Skills, and Abilities

To be successful in this role, you will need:

• At least 1 year of customer service or early education experience, with a passion for delivering exceptional support and making a positive impact
• Exceptional written and verbal communication skills, with attention to detail and strong listening abilities
• Excellent organization, time-management, and prioritization skills, with the ability to work in a fast-paced and dynamic environment
• A passion for improving the world through education, with a commitment to our mission and values
• Experience in schools or education is a plus, as is experience providing live support to customers
• Hands-on experience with CRM systems, such as Zendesk, Salesforce, or Intercom, is preferred
• A Bachelor's degree is preferred, although not required

What We Offer

At blithequark, we are committed to providing a competitive compensation package, including:

• A hourly rate of $21.64, with opportunities for growth and development
• Premium medical, dental, and vision benefits, ensuring you and your family are well taken care of
• Generous paid parental leave, allowing you to spend quality time with your loved ones
• A flexible paid time off policy, giving you the freedom to take breaks and recharge
• A monthly wellness and productivity stipend, supporting your physical and mental well-being
• A Learning & Development stipend, empowering you to grow and develop your skills and knowledge

Career Growth and Development

At blithequark, we are committed to the growth and development of our team members. As a Customer Support Advocate, you will have opportunities to:

• Develop your skills and knowledge in customer support, technical troubleshooting, and product expertise
• Collaborate with cross-functional teams, including Customer Success and Product/Engineering
• Contribute to the development of internal processes and workflows, ensuring seamless and efficient support operations
• Pursue opportunities for professional growth and advancement, including potential conversion to a full-time role

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. As a team member, you can expect:

• A collaborative and dynamic work environment, with a team of passionate and dedicated professionals
• A culture of empathy, understanding, and respect, with a commitment to making a positive impact
• Opportunities for socialization, team-building, and community engagement, fostering a sense of belonging and connection
• A flexible and remote work arrangement, allowing you to work from the comfort of your own home

Conclusion

If you are a passionate and compassionate individual, with a commitment to delivering exceptional customer support and making a positive impact, we encourage you to apply for this exciting opportunity. As a Customer Support Advocate at blithequark, you will have the chance to make a real difference in the lives of our customers, while growing and developing your skills and knowledge. Don't miss out on this unique opportunity to join our team and contribute to the success of our company. Apply now and take the first step towards an exciting and rewarding career with blithequark!