Experienced Customer Sales and Service Representative – Delivering Exceptional Customer Experiences through Technology and Empathy

Welcome to blithequark: Where Innovation Meets Customer Satisfaction

At blithequark, we empower people to live, work, and play by connecting them to what brings them joy. We drive innovation, creativity, and impact in the world, and our team is a community of people who anticipate, lead, and believe that listening is where learning begins. If you're looking for a career where you can share your ideas freely, learn, grow, and thrive, you're in the right place. Our mission is to power and empower how people live, work, and play, and we're looking for talented individuals like you to join our team.

About the Role: Customer Sales and Service Representative

As a Customer Sales and Service Representative at blithequark, you'll deliver an exceptional customer experience to go along with America's fastest and most reliable network. With your superior sales and customer service skills and excitement for technology, you'll be the go-to person for customers who have questions or issues. You'll be doing work that matters alongside other talented people, transforming the way people, businesses, and things connect with each other.

Key Responsibilities:

• Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service.
• Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of blithequark's products and services to effectively service and retain customers.
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience.
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues.
• Responding to requests from customers about blithequark products and services.
• Verifying service order accuracy and completeness and making corrections/changes, as needed.
• Negotiating the collection of overdue bills.
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business.
• Managing various systems and work tools while engaging on the phone with customers.

What We're Looking For:

You are a true consultative salesperson, energized by meeting sales goals and building relationships with customers. You take a deep interest in learning about your customers, business challenges, and industry trends. You enjoy the fast pace and urgency needed to manage incidents, and you have no problem juggling multiple priorities. Your empathy and communication skills make it possible for you to diffuse sensitive situations. You take real ownership of customer concerns and are driven to provide exceptional customer service.

Essential Qualifications:

• Related Associate Degree or 2+ years' relevant experience.
• Customer Service call center experience.
• Previous collections experience.
• Experience with selling products and services.
• Customer service skills.
• Demonstrated ability to communicate with detail and precision.

Preferred Qualifications:

• Experience working in a fast-paced, dynamic environment.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to adapt to changing situations and priorities.

Career Growth Opportunities and Learning Benefits:

At blithequark, we're committed to helping you grow and develop in your career. We offer a range of training and development programs, including on-the-job training, mentorship, and career advancement opportunities. You'll have the chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. We're a company that values innovation, creativity, and impact, and we're looking for individuals who share our passion for making a difference.

Work Environment and Company Culture:

Our work environment is dynamic, fast-paced, and collaborative. We're a company that values diversity, inclusion, and belonging, and we're committed to creating a workplace where everyone feels valued, connected, and empowered to reach their potential. We offer a range of benefits, including health and wellness programs, 401(k) savings plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance. We're a company that cares about our employees and is committed to helping them succeed in their careers and in their personal lives.

Compensation, Perks, and Benefits:

We offer a competitive compensation package, including a salary range of $577.00 to $1,775.00 per week, depending on your location and confirmed job-related skills and experience. We also offer a range of perks and benefits, including health and wellness programs, 401(k) savings plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance. We're a company that values our employees and is committed to helping them succeed in their careers and in their personal lives.

Conclusion:

If you're looking for a career where you can make a difference, work with a talented team of professionals, and deliver exceptional customer experiences, then blithequark is the place for you. We're a company that values innovation, creativity, and impact, and we're committed to helping our employees grow and develop in their careers. Apply now to join our team and start your journey to success.

Don't miss out on this opportunity to join a dynamic and innovative company. Apply now and take the first step towards a rewarding and challenging career.