Experienced Part Time Remote Customer Service Specialist – Healthcare Industry with Electronic Health Record Expertise
Join the Team at blithequark: Delivering Exceptional Patient Experiences in Healthcare
blithequark is a leading multi-specialty physician-led organization that provides access to high-quality care in over 145 locations across the Midwest region. We're seeking a highly skilled and compassionate Part Time Remote Customer Service Specialist to join our team. As a Customer Service Representative, you will serve as the initial point of contact for patients, healthcare providers, and facilities, playing a critical role in facilitating patient healthcare needs.
About blithequark
blithequark is a renowned healthcare organization that has been providing exceptional care since 1994. With over 600 doctors and advanced practice providers affiliated with top-ranked hospitals, we're committed to delivering excellent patient satisfaction, quality healthcare, and improving the health and well-being of the communities we serve.
Role Purpose and Responsibilities
As a Part Time Remote Customer Service Specialist, you will be responsible for:
- Navigating electronic health records to obtain and validate historical information, capturing and documenting demographic and financial information, and maintaining patient privacy and security as outlined by HIPAA.
- Managing a high volume of incoming calls from patients, healthcare providers, and facilities, ensuring resolution to the call, and providing excellent customer service.
- Leveraging critical thinking with speed and accuracy to identify the reason for the call and take appropriate action based on caller need and acuity.
- Scheduling patient visits based on complex provider preferences, verifying and updating insurance, and checking insurance eligibility.
- Maintaining proficiency in and sharing knowledge of insurance basics, MyChart, and appointment instructions.
- Communicating directly with providers (physicians) to relay pertinent clinical information during after-hours.
- Managing calls within established performance and customer service standards, achieving targeted abandoned call rate, average speed of answer, and average transaction time.
Requirements and Qualifications
Minimum Requirements:
- Education: High School Diploma or GED.
- Experience: 2-5 years of recent healthcare or customer service experience.
- Typing Test: Minimum speed of 35 wpm, 90% accuracy.
- Location: Must live within 1 hour of St. Louis, Missouri.
Preferred Qualifications:
- Experience with electronic health records.
- Knowledge of insurance basics and healthcare operations.
- Excellent communication and interpersonal skills.
What We Offer
Benefits and Perks:
- Comprehensive Benefits Package: Medical, dental, vision, life insurance, and legal services available first day of the month after hire date.
- Disability Insurance: Paid for by blithequark.
- Pension Plan/403(b) Plan: Funded by blithequark.
- 401(k) Plan: With blithequark match.
- BJC Institute for Learning and Development: Opportunities for growth and development.
- Health Care and Dependent Care Flexible Spending Accounts: Available.
- Paid Time Off: Combines vacation, sick days, holidays, and personal time.
- Adoption Assistance: Available.
Work Environment and Culture:
- Remote Work: Part-time remote position with flexible scheduling.
- Collaborative Team: Work with a team of dedicated healthcare professionals.
- Opportunities for Growth: Professional development and growth opportunities.
Schedule and Compensation
As a part-time remote customer service specialist, you will work:
- Monday-Tuesday: 7:30am-4pm.
- Wednesday-Friday: 9am-1pm.
- Hours: 28 hours per week.
We offer competitive compensation and benefits to ensure your physical, emotional, social, and financial well-being.
Why Join blithequark?
At blithequark, we're committed to delivering exceptional patient experiences and making a positive impact on the communities we serve. As a Part Time Remote Customer Service Specialist, you'll have the opportunity to:
- Make a difference in the lives of patients and families.
- Work with a team of dedicated healthcare professionals.
- Grow and develop your skills in a dynamic and supportive environment.
If you're passionate about delivering exceptional customer service and making a positive impact in healthcare, we encourage you to apply for this exciting opportunity at blithequark.
Equal Opportunity Employer: blithequark is an equal opportunity employer committed to diversity and inclusion.
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