Experienced Client Support Agent - Work from Home Opportunity with blithequark

Join blithequark as a Client Support Agent and Make a Difference in People's Lives

At blithequark, we're passionate about delivering exceptional customer experiences and making a positive impact on the lives of our members. As a Client Support Agent, you'll be the face of blithequark, providing top-notch support and guidance to our members, providers, and internal stakeholders. If you're a compassionate and results-driven professional looking for a remote work opportunity, we invite you to join our team.

About blithequark and the Client Support Agent Role

blithequark is a leading organization in the private industry, dedicated to providing innovative solutions and services to our members. As a Client Support Agent, you'll play a critical role in ensuring that our members receive the support they need to navigate our plans, benefits, and resources. Your work will have a direct impact on the member experience, and you'll be an essential part of our customer service team.

Key Responsibilities

• Provide exceptional customer service to members, providers, and internal stakeholders via phone, web, or written correspondence.
• Respond to complex inquiries and resolve issues in a timely and professional manner.
• Document and track interactions with members, providers, and plan supporters to ensure accurate record-keeping.
• Escalate critical issues to relevant staff members to ensure prompt resolution.
• Guide members through their benefit plans, blithequark policies, and procedures, as well as relevant regulatory standards.
• Build trusting relationships with members by being empathetic, proactive, and responsive to their needs.
• Anticipate member needs and provide relevant information to address unasked questions.
• Understand member eligibility and specific limitations according to contract.

Essential Qualifications

• Four-year certification or equivalent experience.
• Previous customer service experience in a fast-paced, trade-based environment (e.g., call center or retail setting).
• Ability to demonstrate empathy and patience when dealing with members.
• Experience working in a production environment.
• High school diploma or GED equivalent.
• Availability to work second or third shift schedules.

Preferred Qualifications

• Multitasking abilities to achieve liability effectively.
• Familiarity with medical terminology.
• Excellent oral and written communication skills.
• Ability to maintain accuracy and production standards.
• Strong critical thinking and problem-solving skills.
• Attention to detail and precision.
• Strong listening skills.

What You'll Gain from Working at blithequark

As a Client Support Agent at blithequark, you'll have the opportunity to develop your skills and expertise in a dynamic and supportive environment. You'll be part of a team that's passionate about delivering exceptional customer experiences, and you'll have access to ongoing training and development opportunities to help you grow in your role.

Some of the benefits of working at blithequark include:

• Competitive hourly rate of $35/hour.
• Opportunities for career growth and professional development.
• A flexible work-from-home arrangement that allows you to work from the comfort of your own home.
• A supportive and inclusive company culture that values diversity and teamwork.
• Access to a range of benefits and perks, including health insurance, paid time off, and more.

Our Work Environment and Company Culture

At blithequark, we're committed to creating a work environment that's inclusive, supportive, and engaging. Our company culture is built on a foundation of teamwork, diversity, and a passion for delivering exceptional customer experiences. As a remote worker, you'll be part of a distributed team that's connected through technology and a shared commitment to our mission.

We value our employees and strive to provide a work environment that's conducive to productivity, creativity, and well-being. Our remote work arrangement allows you to work from the comfort of your own home, and we're committed to providing the tools and resources you need to succeed in your role.

Why Join blithequark?

If you're a motivated and compassionate professional looking for a challenging and rewarding role, we invite you to join blithequark as a Client Support Agent. As a member of our team, you'll have the opportunity to make a positive impact on the lives of our members, develop your skills and expertise, and grow in your career.

To apply for this exciting opportunity, please submit your application through our website. We can't wait to hear from you!