Customer Service Representative - Remote at blithequark: Delivering Exceptional Warranty Support with a Personal Touch

Unlock a Rewarding Career with blithequark: Where Customer Service Meets Passion

At blithequark, we're not just about providing warranty and ancillary products; we're about revolutionizing the automotive warranty landscape. With a legacy of over 1 million service contracts and products, and over $300 million in claims, we're committed to making a difference in the lives of our customers. As a Customer Service Representative at blithequark, you'll be at the forefront of this mission, delivering world-class support and building lasting relationships with our customers.

What Drives Us?

blithequark is part of a dynamic family of brands that's passionate about simplifying the complex world of automotive warranties. We believe in anticipating customer needs, evolving our self-service options, and staying true to our goal of providing exceptional customer service. Our team is built on a foundation of high emotional intelligence, effective conflict resolution, and a customer-centric approach.

The Role: Customer Service Representative - Remote

As a Customer Service Representative at blithequark, you'll be responsible for handling inbound and outbound phone calls, educating customers about their warranty, and resolving their queries in a timely and professional manner. Your goal will be to not only address customer concerns but to also provide a personalized experience that leaves a lasting impression.

Key Responsibilities:

• Handle inbound and outbound customer calls with a focus on providing clear, concise, and accurate information about warranty products and services.
• Educate customers on the benefits and features of their warranty, ensuring they understand their coverage and how to utilize it effectively.
• Resolve customer complaints and concerns in a professional and courteous manner, utilizing effective conflict resolution skills to turn potentially negative experiences into positive outcomes.
• Work in a fast-paced call center environment, managing multiple calls and prioritizing tasks to meet productivity and quality standards.
• Collaborate with internal teams to stay updated on product knowledge, company policies, and industry trends, ensuring seamless customer support.
• Maintain accurate records of customer interactions, providing valuable insights that inform business decisions and drive continuous improvement.

The Ideal Candidate: Passionate, Agile, and Customer-Focused

We're looking for individuals who are passionate about delivering exceptional customer service, agile in a fast-paced environment, and committed to making a positive impact. If you're a motivated and empathetic professional with a passion for building strong customer relationships, we want to hear from you.

Essential Qualifications:

• High School diploma required; Associate or Bachelor's degree preferred.
• 3+ years of experience in a customer service role, preferably in a call center environment, with a proven track record of conflict resolution and effective communication.
• Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
• Strong problem-solving skills, with the ability to analyze customer concerns and provide timely, effective solutions.
• Positive emotional resilience, with the ability to manage stress and maintain a positive attitude in a challenging environment.

Preferred Qualifications:

• Experience in the automotive industry, with knowledge of vehicle repair shop procedures and practices, including labor guides and part pricing.
• Familiarity with warranty products and services, and a willingness to learn and expand product knowledge.

What We Offer: A Comprehensive Benefits Package and Opportunities for Growth

At blithequark, we believe in rewarding our employees for their hard work and dedication. Our comprehensive benefits package includes:

• Medical, dental, and vision insurance, with a significant company contribution towards premiums.
• 401(K) plan, with company matching to support your long-term financial goals.
• Company-paid life insurance policy, short-term and long-term disability coverage, and other benefits to ensure your financial security.
• Tuition reimbursement program, to support your ongoing education and professional development.
• Wellness program, featuring self-guided coaching, cash incentives, and discounts on medical premiums for participating in healthy activities.
• Competitive pay, with opportunities for growth and advancement within the company.
• 15 days of PTO and 8 paid holidays, to ensure a healthy work-life balance.
• Opportunities for professional growth and development, with over 1,000 employees promoted within the company each year.

Our Culture: Collaborative, Fun, and Supportive

At blithequark, we're proud of our company culture, which is built on a foundation of collaboration, innovation, and mutual respect. Our remote work environment is designed to be flexible and supportive, with the tools and resources you need to succeed. We also offer in-office and hybrid arrangements in certain locations, for those who prefer a more traditional work environment.

Some of the perks of working at blithequark include:

• A flexible work schedule, with a set Monday-to-Friday schedule and rotating Saturdays.
• A dynamic work environment, with opportunities for collaboration and teamwork.
• Access to a range of employee benefits and perks, including a wellness program, tuition reimbursement, and more.
• Opportunities for professional growth and development, with a focus on promoting from within.
• A fun and supportive team, with regular social events and team-building activities.

Why Join blithequark?

If you're a passionate and customer-focused professional looking for a rewarding career, we want to hear from you. At blithequark, we're committed to making a difference in the lives of our customers, and we're looking for talented individuals to join our team. With a comprehensive benefits package, opportunities for growth and development, and a collaborative and supportive culture, we offer a work environment that's hard to find elsewhere.

So why wait? Apply now to join our team as a Customer Service Representative and start delivering exceptional warranty support with a personal touch.

blithequark is an Equal Opportunity Employer and a drug-free, tobacco-free workplace. Hiring is contingent upon successful completion of our background and drug screening process.