Experienced Bilingual Office Clerk - Data Entry & Customer Support Specialist at blithequark

Join the blithequark Team: Elevate Your Career this Fall!

Are you ready to embark on a new career journey with a leading organization in tax collection and administration? blithequark, a renowned company with over 80 years of dedication to local communities, is seeking a highly skilled and bilingual Office Clerk to join our thriving team in Allentown, PA. As a Bilingual Customer Support Clerk, you will play a vital role in delivering exceptional taxpayer services, driving success, and unleashing your potential.

About blithequark and the Industry

blithequark is a pioneering force in Pennsylvania's tax collection and administration landscape. Our commitment to supporting local communities is matched only by our dedication to our employees. With a rich history spanning over eight decades, we have established ourselves as a trusted and respected organization. As a member of our team, you will be part of a dynamic and forward-thinking company that values innovation, customer satisfaction, and employee growth.

Key Responsibilities

As a Bilingual Office Clerk at blithequark, you will be responsible for a diverse range of tasks that require exceptional customer service, technical, and administrative skills. Your primary duties will include:

• Responding to taxpayer inquiries in person and over the phone, providing accurate and timely information to address their concerns.
• Researching, maintaining, and updating tax accounts based on information provided, ensuring data integrity and compliance with company standards.
• Processing tax forms and mail, and posting payments to proper accounts, demonstrating attention to detail and organizational skills.
• Completing all tasks in a timely manner, meeting company standards and productivity expectations.
• Performing additional duties as assigned, showcasing flexibility and adaptability in a dynamic work environment.

Essential and Preferred Qualifications

To succeed in this role, you will need to possess a unique blend of skills, experience, and personal qualities. The essential qualifications include:

• A High School Diploma or equivalent, demonstrating a foundational level of education.
• A minimum of 1-3 months of related experience and/or training, showcasing relevant skills and knowledge.
• Bilingual proficiency in English and Spanish, enabling effective communication with a diverse range of taxpayers.
• Reliable transportation to outer offices and tax sit-ins, ensuring flexibility and mobility.

In addition to these essential qualifications, we prefer candidates with:

• Strong attention to detail and high levels of accuracy, minimizing errors and ensuring quality outcomes.
• Situation analysis and problem-solving skills, enabling effective resolution of complex taxpayer issues.
• The ability to manage difficult or emotional customer situations, demonstrating empathy, professionalism, and conflict resolution skills.
• The capacity to sit for long periods of time, maintaining productivity and focus in a fast-paced environment.

What We Offer

At blithequark, we are committed to providing a comprehensive and rewarding employment experience. Our benefits package includes:

• A competitive hourly wage of $14.50, with monthly incentive opportunities to recognize and reward outstanding performance.
• On-the-job, paid training to help you succeed in your role and develop new skills.
• A range of insurance benefits, including Medical, Dental, Vision, and Life Insurance, to protect your health and well-being.
• A Wellness Program that promotes physical, emotional, and financial wellness, supporting your overall quality of life.
• Paid Holidays, Vacation, Sick, and Personal Time, allowing you to recharge and maintain a healthy work-life balance.
• A 401(k) plan with Profit Sharing, providing a secure and rewarding retirement savings option.
• An Employee Assistance Program, offering confidential support and resources for personal and professional challenges.
• Voluntary Benefit Plans, FSA, and HSA Options, providing flexibility and choice in your benefits.
• A casual business work environment, fostering a relaxed and collaborative atmosphere.
• Travel Insurance, protecting you against unforeseen circumstances while on company business.

Career Growth Opportunities and Learning Benefits

At blithequark, we are dedicated to supporting your long-term career goals and aspirations. As a member of our team, you will have access to:

• Extensive top-of-the-line training, equipping you with the skills and knowledge required to excel in your role.
• A supportive team environment, fostering collaboration, innovation, and mutual respect.
• Resources and tools to contribute to your overall success, including ongoing feedback, coaching, and development opportunities.
• A culture that values continuous learning and professional growth, enabling you to stay ahead of the curve in your field.

Work Environment and Company Culture

blithequark is proud to offer a dynamic and inclusive work environment that values diversity, creativity, and teamwork. Our Allentown, PA office is a vibrant and collaborative space that encourages innovation and mutual respect. As a member of our team, you will be part of a close-knit community that supports and empowers each other to achieve exceptional results.

Once you have completed our comprehensive training program (~4-6 months), you will have the opportunity to transition to a hybrid (office/remote) work environment, offering flexibility and work-life balance.

Join Our Team: Apply Now!

If you are a motivated and bilingual professional seeking a challenging and rewarding career opportunity, we encourage you to apply for this exciting role at blithequark. As an Equal Opportunity Employer, we are committed to creating a diverse and inclusive workplace that values talent, creativity, and dedication.

Don't miss this opportunity to elevate your career and join our dynamic team. Apply now and discover a fulfilling and successful career path with blithequark!