Customer Support Specialist - Delivering Exceptional Experiences at blithequark

Join the blithequark Team: Revolutionizing Logistics and Customer Experience

At blithequark, we're not just a company - we're a community that's changing the way logistics and delivery services operate across the U.S. With a vast network of drivers and a commitment to scheduled, same-day, and urgent deliveries, we're the go-to platform for consumers, small businesses, and enterprises alike. Our customer support team is the backbone of our operations, ensuring that our users have a seamless and great experience. We're now looking for a skilled and customer-centric Customer Support Specialist to join our dynamic team.

About blithequark

blithequark is a pioneering crowdsourced delivery platform that has been making waves in the logistics industry since its inception in 2014. With a presence in over 20,000 zip codes and a network of more than 200,000 drivers nationwide, we're proud to be the largest local same-day delivery network in the nation. Our mission is to provide efficient, reliable, and customer-friendly logistics services that cater to the diverse needs of our users.

The Role: Customer Support Specialist

As a Customer Support Specialist at blithequark, you'll be the first point of contact for our community, providing top-notch support and ensuring that our customers have an exceptional experience. This is a full-time remote role that requires a 4-day workweek schedule, which may include non-traditional hours such as evenings, weekends, and holidays. Our support team operates 24/7, and we're looking for someone who is flexible, proactive, and passionate about delivering outstanding customer service.

Key Responsibilities

• Provide phone, email, and text-based support to blithequark customers, partners, users, and other community members, addressing their concerns and queries in a timely and professional manner.
• Utilize active listening skills to understand and confirm customer information, ensuring that issues are resolved efficiently and effectively.
• Balance speed and efficiency with the need to deliver high-quality customer experiences, ensuring that our users feel valued and supported.
• Proactively monitor in-progress deliveries and take corrective action when necessary to prevent issues or delays.
• Manage non-standard delivery situations with professionalism, empathy, and urgency, turning potentially negative experiences into positive outcomes.
• Effectively use Salesforce and other internal tools to log interactions and solve issues, ensuring that customer data is accurate and up-to-date.
• Collaborate with team members from various blithequark departments to ensure a seamless delivery experience, sharing knowledge and expertise to drive continuous improvement.

Essential Qualifications

To succeed in this role, you'll need:

• A combination of sales or customer service experience, preferably in a technology or logistics company, where you've developed strong communication and problem-solving skills.
• Excellent written and verbal communication skills, with the ability to interact and connect with diverse personalities and customer types.
• The ability to quickly and efficiently problem-solve and troubleshoot, often in fast-paced and dynamic environments.
• Comfort with ambiguity and uncertainty, with a proactive approach to navigating through challenging situations.
• The flexibility to work a schedule that includes non-standard shifts, such as evenings and weekends.

Preferred Qualifications

While not essential, the following skills and experience will give you a competitive edge:

• Fluency in Spanish, which will enable you to support a broader range of customers and expand your impact.
• Previous experience working in a similar logistics or technology company, where you've developed a deep understanding of the industry and its challenges.

Skills and Competencies

To excel as a Customer Support Specialist at blithequark, you'll need to possess:

• Customer-centric mindset: A passion for delivering exceptional customer experiences and ensuring that our users feel valued and supported.
• Effective communication: The ability to communicate clearly, concisely, and professionally, both verbally and in writing.
• Problem-solving and analytical skills: The capacity to analyze issues, identify solutions, and implement them in a timely and efficient manner.
• Adaptability and flexibility: The ability to adapt to changing requirements, priorities, and schedules, while maintaining a positive and proactive attitude.
• Technical skills: Proficiency in using Salesforce and other internal tools to log interactions, solve issues, and manage customer data.

Why Join blithequark?

At blithequark, we're committed to providing our team members with a supportive, inclusive, and rewarding work environment. Here are just a few reasons why you'll love working with us:

• Competitive compensation packages: We offer salaries and benefits that reflect our commitment to attracting and retaining top talent.
• Comprehensive benefits: 100% covered health insurance premiums for yourself, 401k with company match, and tuition and student loan repayment assistance.
• Generous PTO and flexible work arrangements: Monthly 3-day weekends, generous PTO, and a flexible schedule that allows you to maintain a healthy work-life balance.
• Opportunities for growth and development: We're committed to helping our team members grow and develop their skills, with opportunities for training, mentorship, and career advancement.
• The technology you need to succeed: We provide our team members with the tools and technology they need to excel in their roles, ensuring that they have everything required to deliver exceptional customer experiences.

Career Growth Opportunities

At blithequark, we're passionate about helping our team members grow and develop their careers. As a Customer Support Specialist, you'll have opportunities to:

• Develop your skills and expertise in customer support, logistics, and technology.
• Take on new challenges and responsibilities, with opportunities for career advancement and professional growth.
• Collaborate with cross-functional teams to drive business outcomes and improve customer experiences.
• Participate in training and development programs to enhance your skills and stay up-to-date with industry trends.

Join Our Team

If you're a motivated, customer-centric professional looking for a new challenge, we want to hear from you. As a Customer Support Specialist at blithequark, you'll be part of a dynamic team that's shaping the future of logistics and customer experience. Apply now to join our community and start delivering exceptional experiences to our users.