Experienced Remote Interviewer and Customer Service Representative - Telemed Support and Client Engagement Specialist

Introduction to blithequark

At blithequark, we are revolutionizing the way healthcare services are delivered through innovative telemedicine solutions. Our team is dedicated to providing exceptional support to our clients, ensuring that they receive the best possible care. We are now seeking an experienced and skilled Remote Interviewer and Customer Service Representative to join our dynamic team. As a key member of our Telemed support team, you will play a vital role in ensuring that all incoming work is assigned and completed efficiently, while providing top-notch customer service to our clients.

Job Purpose and Responsibilities

The primary purpose of this role is to support the Telemed team by ensuring that all incoming work is assigned and completed within the same day. Your daily duties will include, but are not limited to:

• Answering incoming telephone calls for Telemed interviews, field offices, agents, brokers, applicants, and clients
• Handling complaints and resolving issues in a professional and courteous manner
• Conducting interviews to obtain health history and personal information from clients applying for insurance
• Promoting professionalism and adhering to confidentiality agreements
• Providing exceptional customer service and supporting the mission statement to develop, enhance, and promote quality customer service through team efforts
• Exhibiting flexibility, sensitivity, and respect, maintaining a working relationship with all team members
• Attending and participating in development programs to improve skills and knowledge
• Maintaining certification where applicable and continuing to improve skills
• Cross-training to other positions as directed and training teammates on new tasks and mentoring new employees
• Answering questions on process and system functionality and providing input and supporting management/practice decisions

Key Responsibilities

In this role, you will be responsible for:

• Conducting interviews and obtaining health history and personal information from clients
• Providing exceptional customer service and resolving complaints in a professional and courteous manner
• Supporting the Telemed team and ensuring that all incoming work is assigned and completed efficiently
• Promoting professionalism and adhering to confidentiality agreements
• Exhibiting flexibility, sensitivity, and respect, maintaining a working relationship with all team members
• Continuing to improve skills and knowledge through development programs and training

Qualifications and Requirements

To be successful in this role, you will need:

• A High School diploma or equivalent
• Good organizational skills, effective communication skills, and critical thinking
• Ability to work compatibly as a team member with co-workers
• Ability to logically think and determine the next step to pursue
• Preferably 6 months of customer service experience and knowledge of medical terminology

Essential Skills and Competencies

The following skills and competencies are essential for success in this role:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving and critical thinking skills
• Ability to maintain confidentiality and handle sensitive information
• Proficiency in computer applications and software, including Windows 10 or newer

Remote Requirements

To work remotely for blithequark, you will need:

• A desktop or laptop computer with Windows 10 or newer (no Chromebooks, iPads, or tablets)
• A second monitor (prior to starting this position, if hired)
• High-speed internet capable of being wired (cannot use Wi-Fi for this position)
• A headset
• An office or quiet place in your home to work

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Remote Interviewer and Customer Service Representative, you will have access to:

• Development programs and training to improve skills and knowledge
• Cross-training to other positions and opportunities for advancement
• A supportive and collaborative team environment
• Opportunities for feedback and coaching to help you achieve your goals

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive company culture. As a remote employee, you will be part of a dynamic and collaborative team that values:

• Flexibility and work-life balance
• Open communication and transparency
• Teamwork and collaboration
• Continuous learning and development
• Recognition and reward for outstanding performance

Compensation, Perks, and Benefits

As a Remote Interviewer and Customer Service Representative at blithequark, you can expect:

• Competitive compensation and benefits package
• Opportunities for bonuses and incentives
• Flexible working hours and remote work arrangements
• Access to development programs and training
• A supportive and collaborative team environment

Conclusion

If you are a motivated and skilled customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a Remote Interviewer and Customer Service Representative, you will play a vital role in supporting our Telemed team and providing exceptional service to our clients. With opportunities for growth and development, a supportive company culture, and a competitive compensation package, this is an opportunity not to be missed. Apply now to join our dynamic team and take your career to the next level!