Experienced Customer Care Professional – Platinum Level Service Delivery and Relationship Building Expert

Welcome to blithequark: Where Exceptional Customer Experiences Meet Unparalleled Career Growth

At blithequark, we believe that with the right support, people and businesses can achieve remarkable things. As a global and diverse community of colleagues, we are committed to backing our customers, communities, and each other every step of the way. When you join our team, you become part of a dynamic and inclusive environment where you can learn, grow, and thrive in a career that is uniquely yours. With a focus on benefits, programs, and flexibility that support you both personally and professionally, we empower you to create a career journey that is meaningful and fulfilling.

Our Commitment to Excellence and Integrity

At blithequark, we recognize and reward our colleagues for their contributions, leadership, and impact. Every team member has the opportunity to share in our company's success and play a vital role in upholding our values and powerful backing promise. We strive to provide the world's best customer experience every day, with integrity, and in an environment where everyone feels seen, heard, and valued. Our goal is to create a workplace where everyone can thrive, grow, and feel a sense of belonging.

Join Our Team and Lead the Way

As a brand built on delivering exceptional customer experiences, we understand the importance of having outstanding colleagues who can create positive interactions with our customers every day. Whether it's curating unique travel or lifestyle experiences or helping with everyday needs, our customer care professionals are the face of our company. With industry-leading training, ongoing coaching, and a commitment to continually setting the standard for world-class, customer-first service, you can grow your skills and find your place in our service team.

Role and Responsibilities

As a Customer Care Professional – Platinum, you will utilize your skills, experience, and passion for customer service to help propel your team and business partners to success. Your daily responsibilities will include:

• Delivering extraordinary service on a high volume of inbound calls in a fast-paced, structured customer care environment, with a focus on driving a Customer First mentality
• Consulting with customers to understand their needs and tailoring unique, personal solutions, while reinforcing the benefits of our services and acknowledging customer tenure
• Adding value for our customers through unexpected, relevant recommendations of product offers and benefit enrollments that deepen customer engagement and loyalty
• Developing key selling skills to optimize and solidify customer relationships, deepening their loyalty to our brand
• Managing case intake, analyzing fraud and dispute cases, and sharing case outcomes to protect the interests of our organization and customers
• Using tools and resources to identify custom solutions and anticipate customer needs, maintaining a commitment to first-point-of-contact resolution
• Meeting and exceeding performance goals, including sales rates, quality goals, compliance regulations, productivity targets, and customer performance metrics

Essential Qualifications

To succeed in this role, you will need:

• Strong written and communication skills to converse effectively and naturally with our customers, deepening client relationships and driving satisfaction
• Resilience to efficiently manage a steady stream of customer calls, balancing performance metrics and remaining positive through change and stressful situations
• Ability to showcase humility and care through emotional acknowledgement of customer queries and situations on each call
• Technical savvy to multi-task and navigate multiple computer systems and applications simultaneously, with speed and accuracy
• Integrity to manage sensitive customer information and adhere to all regulatory and compliance guidelines related to servicing and sales practices
• Driven to please, providing the ultimate experience for our customers on every interaction
• Timeliness and reliability, with flexibility to work anytime between 6:00am - 2:00am, including weekends

Preferred Skills

While not required, the following skills are preferred:

• Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and problem-solving skills
• Experience in customer service and consultative sales environments
• Passion for consultative sales, recommending products or solutions tailored to each customer
• Ability to adapt communication style to a wide variety of personalities and situations, taking ownership and responsibility for each call from beginning to end

Additional Requirements

This role requires:

• Flexibility to work in a hybrid environment, with an on-site expectation of 3 days per week in Sunrise, Florida
• Full-time availability, with shift flexibility requirements
• High performance, with target-driven incentives and a competitive salary range of $20.00 to $22.25 hourly, plus bonus and benefits

Compensation, Perks, and Benefits

At blithequark, we offer a comprehensive range of benefits and programs to support our colleagues' holistic well-being, including:

• Competitive base salaries
• Bonus incentives
• 6% company match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, on-site, or virtual arrangements, depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our colleagues grow and develop in their careers. With a range of training programs, mentorship opportunities, and career development resources, you can:

• Develop new skills and expertise in customer service, sales, and relationship building
• Advance your career through internal job opportunities and promotions
• Network with colleagues and industry professionals to build relationships and stay up-to-date on industry trends
• Participate in leadership development programs and mentorship initiatives to help you achieve your career goals

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and inclusive work environment, where everyone feels valued, respected, and empowered to contribute. Our company culture is built on a foundation of:

• Integrity, transparency, and accountability
• Collaboration, teamwork, and open communication
• Innovation, creativity, and continuous improvement
• Diversity, equity, and inclusion, with a commitment to creating a workplace where everyone can thrive

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and building strong relationships, we encourage you to apply for this exciting opportunity to join our team as a Customer Care Professional – Platinum. With a competitive salary, comprehensive benefits, and a commitment to career growth and development, this role offers the perfect blend of challenge, reward, and opportunity for advancement. Don't miss out on this chance to take your career to the next level and join a team that is dedicated to making a difference in the lives of our customers and communities. Apply now and discover the blithequark difference!