Experienced Remote Customer Service Representative – Patient Care Advocate for Pharmacy Benefits and Distribution Programs

Introduction to blithequark

At blithequark, we are dedicated to providing exceptional customer service experiences that make a meaningful difference in people's lives. As a leader in the healthcare industry, we understand the importance of compassionate and knowledgeable support. Our team of patient care advocates plays a vital role in ensuring that our members, providers, and physicians receive the highest level of service and care. We are now seeking an experienced and empathetic Remote Call Center Customer Service Representative to join our team as a Patient Care Advocate, specializing in pharmacy benefits and distribution programs.

Job Overview

In this critical role, you will be responsible for handling customer service inquiries from various stakeholders, including members, providers, physicians, and internal and external clients. Your primary focus will be on researching and resolving problems related to pharmacy benefits in a timely and efficient manner. You will also assist members in understanding and maximizing the use of their pharmacy distribution program, ensuring that they receive the best possible support and care.

Key Responsibilities

• Handle inbound and outbound calls from members, providers, and physicians, responding to questions and concerns related to pharmacy benefits
• Use computerized systems to gather information and respond to questions, ensuring that all interactions are accurate and up-to-date
• Document issues and resolutions in a common database, maintaining accurate and complete records of all inquiries
• Escalate issues as necessary, identifying and addressing concerns received from patients and/or clients in a prudent and timely manner
• Collaborate with other operational departments to research and resolve mail order and claims issues, responding to members within performance agreement guidelines
• Maintain productivity standards and performance guarantees, ensuring that all customer service interactions meet the highest standards of quality and care

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• 1 year of experience in a call center environment, preferably in a customer-facing role
• 1 year of experience in customer service, with a proven track record of providing exceptional support and care
• Strong communication and interpersonal skills, with the ability to empathize with patients and clients
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
• Strong problem-solving skills, with the ability to research and resolve complex issues
• Proficiency in computerized systems and software applications, with the ability to learn new systems quickly

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Experience working in a healthcare or pharmacy-related environment
• Knowledge of pharmacy benefits and distribution programs
• Certification in customer service or a related field
• Bilingual or multilingual skills, with the ability to communicate with diverse patient populations

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Communication skills: ability to communicate clearly and effectively with patients, clients, and internal stakeholders
• Empathy and compassion: ability to understand and empathize with patients and clients, providing exceptional support and care
• Problem-solving skills: ability to research and resolve complex issues, prioritizing tasks and managing multiple responsibilities
• Time management skills: ability to work in a fast-paced environment, managing multiple tasks and responsibilities while meeting productivity standards
• Adaptability and flexibility: ability to adapt to changing circumstances and priorities, with a flexible and positive attitude

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Remote Call Center Customer Service Representative, you will have access to:

• Comprehensive training programs, designed to enhance your skills and knowledge in customer service and pharmacy benefits
• Ongoing coaching and feedback, to support your professional development and career growth
• Opportunities for advancement, with a clear path for career progression and promotion
• A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer service

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. As a remote employee, you will be part of a virtual team that values collaboration, empathy, and respect. Our company culture is built on the following core values:

• Compassion: we care about our patients, clients, and employees, and strive to make a positive impact on their lives
• Integrity: we operate with honesty, transparency, and ethics, in all our interactions and decisions
• Excellence: we strive for excellence in everything we do, from customer service to operational efficiency
• Teamwork: we believe in the power of collaboration and teamwork, and work together to achieve our goals and objectives

Compensation, Perks, and Benefits

As a Remote Call Center Customer Service Representative at blithequark, you will be eligible for a competitive compensation package, including:

• A competitive salary, with opportunities for bonuses and incentives
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan, with company match
• Paid time off, including vacation, sick leave, and holidays
• Opportunities for professional development and career growth

Conclusion

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Remote Call Center Customer Service Representative at blithequark, you will be part of a dynamic team that is dedicated to making a positive impact on people's lives. Don't miss this chance to join our team and take your career to the next level. Apply now and become a part of the blithequark family!