Experienced Pharmacy Customer Service Representative for Weekend Remote Work – Delivering Exceptional Patient Care and Support through Effective Communication and Technical Skills

Welcome to blithequark

blithequark, a fast-growing privately held company, has been a leader in Workers Compensation benefit management for the last 43 years. We are now seeking a highly skilled and compassionate Pharmacy Customer Service Representative to join our team in our Mobile, AL office. As a pioneer in our industry, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Our mission is to provide top-notch service to our clients, ensuring that injured workers receive the medical attention they need promptly and efficiently.

About the Role

As a Pharmacy Customer Service Representative at blithequark, you will be an integral part of our team, working closely with clients, pharmacies, and claimants to ensure seamless and accurate service. If you enjoy learning new things, managing multiple tasks, and helping people, this role is perfect for you. We are looking for a dedicated and empathetic individual who can provide exceptional support to our clients and stakeholders. This position offers a unique opportunity to work from home on weekends, with a 4-day, 10-hour weekly schedule, allowing for a better work-life balance.

Key Responsibilities

• Prepare, input, and support claimant profiles in our pharmacy network, ensuring accuracy and attention to detail.
• Assist pharmacies in the adjudication of claimant medications, providing timely and effective support.
• Coordinate and liaise with client adjusters, pharmacies, and claimants to ensure all medication benefits are assigned accurately in multiple systems.
• Support client needs on requirements for claimant medications, providing reporting and data as required.
• Manage and update client and claimant information in multiple systems, maintaining data integrity and confidentiality.
• Adjust to changing processes and needs of various clients, demonstrating flexibility and adaptability.
• Answer questions from claimants, adjusters, and pharmacies on any topic related to the claimant's current or previous medications, providing clear and concise information.
• Perform other duties as assigned, contributing to the overall success of the team.

Essential Qualifications

To be successful in this role, you will need:

• 3 years of related customer service or telephonic experience and/or training, or an equivalent combination of education and experience.
• Proficiency in computer software skills, including Microsoft Office, and the ability to learn new programs quickly.
• Excellent communication skills, including active listening, clear and concise writing, and effective telephone etiquette.
• Ability to handle and manage significant email and phone communications, prioritizing tasks and meeting deadlines.
• Strong analytical and problem-solving skills, with attention to detail and ability to adjust to changing situations.
• Exceptional written grammatical skills, with excellent editing, grammar, and spelling abilities.

Preferred Qualifications

While not essential, the following qualifications are desirable:

• Experience in a pharmacy or healthcare setting, with knowledge of medical terminology and procedures.
• Familiarity with Workers Compensation benefit management and related regulations.
• Certification in customer service or a related field, demonstrating a commitment to excellence and continuous learning.

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. As a Pharmacy Customer Service Representative, you will have access to:

• Ongoing training and development opportunities, enhancing your skills and knowledge in customer service, pharmacy operations, and Workers Compensation benefit management.
• Mentorship and coaching from experienced professionals, providing guidance and support in your role.
• Opportunities for advancement and career progression, with a clear path for professional growth and development.

Work Environment and Company Culture

blithequark is a dynamic and supportive work environment, with a strong focus on teamwork, collaboration, and customer satisfaction. Our company culture is built on the following values:

• Respect: We value and respect our employees, clients, and stakeholders, recognizing the importance of diversity, equity, and inclusion.
• Integrity: We operate with integrity, transparency, and honesty, maintaining the highest standards of ethics and professionalism.
• Excellence: We strive for excellence in everything we do, continuously improving our processes, services, and outcomes.
• Compassion: We demonstrate empathy and compassion in our interactions, recognizing the impact of our work on the lives of others.

Compensation and Benefits

blithequark offers a competitive compensation package, including:

• Excellent benefits, including vacation, paid time off, health and dental insurance, and 401(k) matching.
• A comprehensive rewards program, recognizing and rewarding employee achievements and contributions.
• Opportunities for professional growth and development, with a clear path for career advancement.

Conclusion

If you are a motivated and compassionate individual, with a passion for delivering exceptional customer service and support, we encourage you to apply for this exciting opportunity. As a Pharmacy Customer Service Representative at blithequark, you will be part of a dynamic and supportive team, making a meaningful difference in the lives of others. Join us in our mission to provide top-notch service to our clients, and take the first step towards a rewarding and challenging career.