Experienced Full-Time Remote Customer Service Representative – Federal Government Contract Support with Comprehensive Benefits and Security Clearance Opportunity

Join the Team at Blithequark: Delivering Exceptional Customer Service in a Dynamic Remote Environment

Blithequark is seeking highly skilled and motivated Customer Service Representatives to provide top-notch support for a prestigious federal government contract. As a remote Customer Service Representative, you will be the face of Blithequark, delivering exceptional service to customers via phone and email, while working in a fast-paced and structured environment. If you have a passion for customer service, excellent communication skills, and the ability to work independently, we encourage you to apply for this exciting opportunity.

About Blithequark and the Industry

Blithequark is a leading provider of customer service solutions, supporting various industries, including government contracts. Our team is dedicated to delivering exceptional service, ensuring customer satisfaction, and building long-term relationships. We value our employees and offer a comprehensive benefits package, opportunities for growth and development, and a dynamic work environment.

Key Responsibilities:

• Provide a high-level of customer service in all responsibilities, ensuring timely and accurate handling of customer inquiries via phone and email.
• Actively participate in training and apply lessons learned to provide excellent customer service in accordance with SBA needs/scripts/guides.
• Ensure accurate and timely handling of customer inquiries through multiple channels, while maintaining quality metrics.
• Use data analytics and user interviews to determine call trends that can be reported to SBA.
• Rapidly escalate issues to supervisor/management as appropriate.
• Use call scripts, messaging/email templates, desk guides, and learn necessary information to provide high-level customer service about relevant topics.
• Ensure the highest level of privacy and security to protect the client, their customers, while providing exceptional customer service.

Essential Qualifications:

• High School diploma or GED required.
• 1 year of contact center or related customer experience.
• 6 months computer experience in a business environment.
• Must be able to obtain and maintain a Public Trust Security Clearance.
• Must be a US Citizen.
• Minimum Internet requirements are 25mbps download and 10mbps upload to work from home.

Preferred Qualifications:

• Bilingual – Spanish preferred.
• Bachelor's degree.
• Possess prior experience supporting the Small Business Administration.

Knowledge, Skills & Abilities:

• Must possess a friendly and professional speaking voice and patient demeanor.
• Outstanding attendance and punctuality.
• Ability to provide excellent customer service.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, governmental regulations, financial reports, and legal documents.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Strong computer skills (basic trouble shooting, fast and accurate typing, and using web browsers).
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

What We Offer:

At Blithequark, we offer a comprehensive benefits package, including:

• Competitive hourly rate of at least $17.20, depending on the applicable Wage Determination.
• $4.57 per hour paid (capped at 40 hours per week) in Health and Welfare for cleared employees.
• Full cost of employee-only medical, dental, and vision premiums covered if the employee works a 40-hour week.
• Opportunity to work from home and enjoy a flexible work environment.
• Professional development and growth opportunities.
• Dynamic and supportive team environment.

Work Environment and Company Culture:

At Blithequark, we value our employees and strive to create a positive and productive work environment. Our remote work arrangement allows you to work from the comfort of your own home, while still being part of a dynamic and supportive team. We encourage collaboration, innovation, and continuous learning, and we provide the resources and tools necessary to help you succeed.

Security Clearance and Badging:

As a condition of employment, you must be able to obtain and maintain a Public Trust Security Clearance. Additionally, you must live within a 75-mile radius of an SBA badging facility in Las Vegas, NV, as you will be required to come into the facility for security clearance and badging purposes.

How to Apply:

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to join our team at Blithequark.

Note: We are currently unable to consider applicants residing in California, New York, Oregon, Washington, Illinois, and the city of Philadelphia. Thank you for your understanding.

Blithequark is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is inclusive, respectful, and free from discrimination.

Don't miss this opportunity to join our team and deliver exceptional customer service in a dynamic and rewarding role. Apply today and take the first step towards a fulfilling career with Blithequark!