Experienced Full-Time Work from Home Inbound Customer Service Representative - Flexible Scheduling and Growth Opportunities with blithequark

Join the blithequark Team: Where Flexibility Meets Opportunity

blithequark is seeking highly motivated and customer-focused individuals to join our team as Work from Home Inbound Customer Service Representatives. As a leading customer-centric business, we support warehousing, information technology, and contact centers, and we're looking for talented professionals to help us deliver exceptional customer experiences. If you're looking for a flexible part-time job that fits your schedule, with opportunities for growth and development, then this could be the perfect role for you.

About blithequark

blithequark is an affiliate company of a leading multi-channel direct-marketing organization, and we're committed to supporting the communities we work in. We offer a range of benefits and programs that support the well-being of our employees, and we're excited to share our culture and values with you.

Job Summary

As a Work from Home Inbound Customer Service Representative with blithequark, you'll be responsible for maintaining positive customer relations by addressing all types of product-related concerns. This includes taking orders, verifying information, tracking packages, and answering customer questions. You'll work from the comfort of your own home, with a flexible schedule that allows you to choose your own availability and work around your existing commitments.

Key Responsibilities:

• Provide exceptional customer service by responding to customer inquiries and resolving product-related concerns
• Take orders, verify information, track packages, and answer customer questions in a timely and professional manner
• Navigate through multiple systems and enter information using your keyboard, including function keys, while speaking with customers on the phone
• Maintain accurate records and reports, and perform other administrative tasks as required
• Work collaboratively with colleagues to achieve team goals and objectives

Requirements:

Essential Qualifications:

• 18 years or older
• Living in Alabama, Arkansas, Florida, Georgia, Iowa, Kansas, Louisiana, Mississippi, Missouri, North Carolina, or Wisconsin
• High school diploma or equivalent required
• Excellent communication and customer service skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Reliable computer and internet connection that meets our technical requirements (see below)

Preferred Qualifications:

• Previous customer service experience
• Experience working in a call center or contact center environment
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team

Technical Requirements:

Preferred Computer Requirements:

• A PC or Laptop with:
  • Current and supported MS Windows 10 or 11 Operating System (No Mac, Vista, Chromebook, or XP)
  • Processor:
    • AMD Ryzen 2nd Generation or newer
    • INTEL i-series 8th Generation or newer with 4 or more cores and must be 2018 or newer
  • 8GB RAM or installed memory
  • 10GB of Free Hard Disk Space
• Dedicated High Speed Internet:
  • Internet Download Speed: 10.0 MBPS
  • Internet Upload Speed: 5.0 MBPS
  • Wired Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed)
• Keyboard: Function Keys (F-Keys)
• Wired USB Headset
• Webcams are recommended (not required)
• Dual monitors recommended (not required)
• Minimum monitor size of 17+ inches recommended (not required)
• External mouse recommended (not required)

Minimum Computer Requirements:

• A PC or Laptop with:
  • Current and supported MS Windows 10 or 11 Operating System (No Mac, Vista, Chromebook, or XP)
  • Processor:
    • AMD 2.1GHZ or higher
    • INTEL 1.8GHZ or higher, OR
    • INTEL 1.7GHZ or lower; must be i3, i5, i7, or Pentium with 4 or more cores and be 2016 or newer
  • 4GB RAM or installed memory
  • 10GB of Free Hard Disk Space
• Dedicated High Speed Internet:
  • Internet Download Speed: 4.0 MBPS
  • Internet Upload Speed: 2.0 MBPS
  • Wired Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed)

Training Requirements:

• Mandatory training sessions:
  • 1st Shift Training – 2 weeks (M-F), 8:30am-3:30pm
  • 2nd Shift Training – 2 weeks (M-F), 5:00pm-11:00pm
  • Weekend Training – 3 weekends (Sa-Su), 8:00am-4:00pm

What We Offer:

Benefits and Perks:

• Competitive hourly rate: $14.00 per hour, with opportunities for upsell commission
• Flexible scheduling: choose your own availability and work around your existing commitments
• Paid training: comprehensive training program to ensure your success
• Employee discounts: up to 50% off company products
• Booster Discount Certificates: purchase company products for free
• Performance-based pay and incentives
• Shift premium pay for 2nd, 3rd, and weekend shifts
• Holiday pay for employees returning for their fifth consecutive season
• Safety and attendance incentives

Why Join blithequark?

At blithequark, we're committed to creating a supportive and inclusive work environment that values our employees' time and effort. As a Work from Home Inbound Customer Service Representative, you'll have the opportunity to work from the comfort of your own home, with a flexible schedule that allows you to choose your own availability. You'll be part of a team that is passionate about delivering exceptional customer experiences, and you'll have access to comprehensive training and development programs to help you grow and succeed.

How to Apply:

If you're excited about the opportunity to join blithequark as a Work from Home Inbound Customer Service Representative, please apply online. We look forward to hearing from you and discussing this opportunity further.

Apply now and start your journey with blithequark!