Experienced Customer Support Executive – B2B Client Management and Media Scheduling for Award-Winning Technology Company

About blithequark

blithequark is a pioneering technology company that has been making waves in the industry with its innovative solutions for the biggest retailers on the planet. Our cutting-edge technology connects businesses with the youth market, driving engagement and growth. We're proud to have been featured in The Sunday Times Tech Track 100 2020, a prestigious list of the fastest-growing private tech companies in Britain. At blithequark, we're committed to creating a workplace that is empowering, inclusive, and diverse.

Equity, Diversity & Inclusion at blithequark

We believe that a diverse and inclusive workplace is essential to our success. We're working hard to create a culture that values and celebrates individuality, and we're committed to being transparent and honest about our efforts. Our company values include accountability, and we're proud to make our commitments and internal statistics visible to everyone. We want to encourage everyone to apply, regardless of their background or experience. Research shows that men tend to apply to jobs when they meet 60% of the requirements, while women and underrepresented groups tend to only apply when they meet 100% of the requirements. We're changing that. We value your uniqueness, and we welcome applications from everyone, even if you don't think you fit the criteria.

If you need any adjustments to support your application, please don't hesitate to reach out to us at [email protected].

Job Summary

We're looking for an experienced Customer Support Executive to join our team in supporting our US offering! As a Customer Support Executive, you'll be responsible for ensuring that our clients and brands have a smooth-sailing process when utilizing our B2B solutions. You'll be working closely with internal teams, including Design, Customer Success, and Advertising, to deliver exceptional support and service.

Key Responsibilities

• Ownership of internal support tasks, including media scheduling and offer management
• Scheduling booked media campaigns, including collecting assets, confirming booked dates, and sending approvals to brands
• Dealing with offer management requests, such as scheduling boosted offers, creating additional offers, resolving code issues, and updating image offers
• Ensuring that tasks are completed and adhering to agreed SLA's
• Maintaining relationships with clients and communicating around booked media campaigns
• Cross-collaborating with internal teams, such as Design, Customer Success, and Advertising

Requirements

Essential Qualifications

• Experience working with B2B or B2C clients
• Great time management and high organization skills
• Experience working cross-collaboratively with internal teams
• Experience working in a fast-paced environment

Preferred Qualifications

• Experience with Asana and Salesforce

Skills and Competencies

To succeed in this role, you'll need:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong attention to detail and organizational skills
• Ability to build and maintain strong relationships with clients and internal teams

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their careers. We offer:

• Learning budgets and coaching workshops
• Progression plans and career development opportunities
• A focus on welfare, including gym memberships, wellness challenges, mental health first aider, and health cash plan

Work Environment and Company Culture

Here's what makes blithequark an amazing place to work:

• Competitive salary
• Unlimited holiday – we believe in a healthy work-life balance
• Accredited 'Great Place To Work' company in three categories
• Remote-first working environment – you can choose where you work best
• Flexi-time, including Flexi Friday – finish at 1:30 pm
• Incredible partnership discounts for top brands
• £200 work-from-home set-up allowance

Why Join blithequark?

We're a company that's passionate about innovation, diversity, and inclusion. We're looking for talented individuals who share our values and are excited about the opportunity to join our team. If you're looking for a challenging and rewarding role that offers opportunities for growth and development, we want to hear from you.

Don't worry if you don't meet every requirement – we value your uniqueness and welcome applications from everyone. Apply now and join our team!

Due to the high volume of applicants, we can only respond to shortlisted applicants. By submitting your application, you agree that blithequark may collect your personal data for recruiting, global organization planning, and related purposes. Our Applicant Privacy Notice explains what personal information and where we may process, our purposes for processing, and the rights you can exercise over blithequark's use of your personal information.