Experienced Full Stack Fiber Customer Support Analyst – Exceptional Technical Support and Customer Service in Fiber Network Services

Join the blithequark Team: Where Innovation Meets Customer Delight

At blithequark, we're passionate about empowering people to live, work, and play in a connected world. Our mission is to provide exceptional technical support and customer service, driving innovation and impact in the telecommunications industry. We're seeking a talented Fiber Customer Support Analyst to join our team, where you'll have the opportunity to share your ideas, learn, grow, and thrive in a dynamic and supportive environment.

About blithequark

blithequark is a leading provider of fiber network services, dedicated to delivering the best network and entertainment experiences to our customers. Our team is built on a culture of anticipation, leadership, and a commitment to listening and learning. We believe in fostering a sense of community, lifting our customers and communities, and building trust in everything we do.

Job Summary

As a Fiber Customer Support Analyst at blithequark, you'll be part of a tech support team in a call center, providing exceptional technical support and customer service to our Fios customers. You'll troubleshoot issues in hardware, software, applications, networks, or devices, and answer customer tech questions. If you're passionate about delivering outstanding customer experiences and have a knack for technical support, we want to hear from you!

Key Responsibilities

• Answer incoming calls from customers with order inquiries and/or trouble reports, providing timely and effective support.
• Provide customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network.
• Perform analysis and isolation of trouble conditions, creating and sorting trouble reports as needed.
• Utilize knowledge of communication and networking components to provide customers with service support and configuration of customer equipment.
• Communicate clearly and professionally, delivering technical/industry information in a manner appropriate to the audience.
• Work evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business.

What We're Looking For

We're seeking a dedicated and customer-focused individual with excellent communication skills and a positive, professional attitude. You'll thrive in a fast-paced work environment, enjoying the challenge of helping our customers connect to the digital world.

• A passion for customer service excellence and a commitment to delivering outstanding experiences.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.

• A related Associate Degree or 2+ years of relevant experience.
• Technical support call center experience.

Work Environment and Culture

At blithequark, we pride ourselves on a collaborative and inclusive culture that encourages authenticity and fosters a sense of belonging. We offer a remote work environment with occasional in-person trainings and meetings, allowing you to work from home and maintain a healthy work-life balance.

Benefits and Compensation

We offer a comprehensive benefits package, including:

• Health and wellness benefits.
• 401(k) Savings Plan.
• Stock incentive programs.
• Paid time off.
• Adoption assistance.
• Tuition assistance.

Our award-winning total rewards package is designed to help you move forward in your career and in areas of your life outside of blithequark. The compensation range for this position varies depending on location and confirmed job-related skills and experience.

Diversity and Inclusion

We're proud to be an equal opportunity employer, celebrating our employees' differences and promoting a culture of inclusion and respect. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.

How to Apply

If you're excited about joining the blithequark team and delivering exceptional technical support and customer service, we encourage you to apply. Don't worry if you don't meet every qualification – we're looking for talented individuals who share our passion for customer delight and innovation.

Apply now and take the first step towards a rewarding career with blithequark!