**Experienced Inbound Customer Service Representative (Remote) – Healthcare Industry Expertise**

Are you a customer service professional with a passion for delivering exceptional experiences to patients and healthcare providers? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join our team at blithequark as an Inbound Customer Service Representative (Remote). As a key member of our Inbound Customer Service team, you will play a vital role in providing top-notch support to our clients and their customers, ensuring seamless interactions and resolving issues efficiently. **About blithequark** blithequark is a leading provider of innovative solutions to the healthcare industry. Our team of experts is dedicated to delivering exceptional service and support to our clients, empowering them to focus on what matters most – providing high-quality care to their patients. With a strong commitment to excellence and a passion for innovation, we strive to create a work environment that is collaborative, inclusive, and supportive. **Job Summary** As an Inbound Customer Service Representative (Remote) at blithequark, you will be responsible for providing exceptional customer service to patients and healthcare providers via phone, email, and other communication channels. You will work closely with our internal teams to resolve issues, answer questions, and provide information on our clients' products and services. Your primary goal will be to deliver first-call resolution, ensuring that our clients' customers receive timely and effective support. **Key Responsibilities** * Address the needs of inbound callers according to established call flows and work processes, ensuring all mandated government and state regulations are consistently met. * Know when to reach out to internal partners and when/how to internally refer issues ranging from claims, provider searches, location of resources, obtaining an interpreter, processing billing payments, referring enrollment issues, and helping callers understand benefits. * Maintain professionalism while working within documentation guidelines, on proprietary software, utilizing dual screens and multiple applications. * Live-document all caller interactions in accordance with Quality Assurance Guidelines and maintain an average monthly rating as defined for the site. * Be in attendance for and adhere to your slated schedule, and be either on a call or readily waiting for a call to maintain minimum Production and Adherence standards. * Exceptional attention to detail and willingness to learn, adapt, and interact with individuals who may be angry, frustrated, or calling in to complain while helping to ease the abrasion between the member and the plan. * Ability to work overtime and/or a flexible schedule based on business, client, and/or account needs. **Essential Qualifications** * High School Diploma (or GED) REQUIRED * 1-year previous customer service experience in a call center environment REQUIRED * Proficiency in Microsoft Office Suite (Word and Excel) REQUIRED * Demonstrated experience in using dual monitors, multiple applications, and phones simultaneously * Excellent written and verbal communication skills * Ability to meet deadlines and work under pressure * Excellent time management and organizational skills * Accurate keyboard skills and proven ability to enter data at a required speed **Preferred Qualifications** * Previous experience in the healthcare industry * Familiarity with proprietary software and systems * Strong analytical and problem-solving skills * Ability to work in a fast-paced, dynamic environment * Experience with quality assurance and performance metrics **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work effectively in a team environment * Strong problem-solving and analytical skills * Ability to adapt to changing priorities and deadlines * Strong attention to detail and organizational skills * Ability to maintain confidentiality and handle sensitive information * Strong technical skills, including proficiency in Microsoft Office Suite and proprietary software **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including: * On-the-job training and coaching * Ongoing education and training programs * Opportunities for advancement and career growth * Access to industry-leading tools and technologies * Collaborative and supportive work environment **Work Environment and Company Culture** blithequark is a dynamic and fast-paced work environment that is committed to excellence and innovation. Our team is passionate about delivering exceptional service and support to our clients, and we strive to create a work environment that is collaborative, inclusive, and supportive. We offer a range of benefits and perks, including: * Flexible work arrangements and remote work options * Comprehensive benefits package, including medical, dental, and vision insurance * Paid time off and holidays * 401(k) plan and contributions * Employee stock purchase plan * Paid parental leave * Long-term and short-term disability insurance **Compensation and Benefits** The hourly rate for this position is between $16.00-$17.00 per hour, depending on experience and other qualifications of the successful candidate. This position is also eligible for blithequark's discretionary annual incentive program, based on performance and subject to the terms of blithequark's applicable plans. **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you! **Disclaimer** The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. blithequark reserves the right to modify this information at any time, subject to applicable law. Apply for this job