Call Center Patient Representative

Job Description: • Pro Talent is looking for a positive and professional Customer Service representative to join our growing team. • In this role, you'll be our customers first point of contact, responsible for delivering the best in class customer support experience. • Take incoming calls and provide accurate, satisfactory answers to their questions and concerns. • De-escalate situations involving dissatisfied customers, while offering patient assistance and support. • Maintain and update all customer communications. • Determine the quickest, most effective ways to answer a customers questions. • Bilingual - a plus Requirements: • Have ability to offer excellent customer service • Have ability to answer a high volume of calls • Have excellent communication and interpersonal skills • Have good written, verbal, active listening, and phone communication skills • Have ability to handle stressful situations and maintain a calm composure • Have good computer skills • Have ability to work independently • Have ability to type 25 or more words per minute • Have High School Diploma or equivalent Benefits: • Health Insurance • Dental Insurance • Vacation Pay • Holiday Pay • Earned Time Off • Vision Insurance • Retirement 401-k Plan • Direct Deposit • Life Insurance Apply tot his job Apply To this Job