Experienced Customer Support Specialist - SaaS Client Care at blithequark

Join the blithequark Team as a Remote Customer Support Specialist

At blithequark, we're on a mission to revolutionize the way businesses operate and grow. Our innovative approach and commitment to excellence have made us a leader in the industry. We're now seeking talented individuals to join our customer support team as remote Customer Support Specialists. If you're passionate about delivering exceptional client experiences, driven by a desire to continuously improve, and thrive in a dynamic environment, we want to hear from you!

About blithequark and Our Customer Support Team

Our customer support team is the backbone of our client's experience. We're not just a team; we're the problem solvers, the innovators, and the client advocates. We're dedicated to providing top-notch support, answering how-to questions, and resolving client requests in a timely and accurate manner. Our team is built on a foundation of strong values: being Client Fixated, Be a Pioneer, Zero Show, and Relax. If these values resonate with you, you'll fit right in at blithequark.

Key Responsibilities

• Collaborate with blithequark clients to respond to how-to questions and investigate the blithequark platform, providing a "human-first" experience through voice and written interactions across various channels.
• Become an expert in blithequark products, understanding both the technical and client use-case levels to provide comprehensive support.
• Go beyond basic resolutions to identify opportunities to help clients maximize their value from blithequark, seeking new ways to work smarter and delight clients.
• Work with leadership to increase organizational efficiencies, sharing feedback and insights to help the team work smarter while driving client value higher.
• Partner with peer colleagues across various departments (Sales, Onboarding, Account Management, Maintenance, etc.) to increase client engagement and contribute to long-term client retention.

What You Bring to blithequark

Essential Qualities

• Client Fixation: You're passionate about empowering clients and enjoy the challenge of finding what will help them most.
• Curiosity: You're not afraid to ask questions and have a "always learning" mantra, driving you to continuously improve.
• Ownership: You proactively set high expectations and fully own your objectives and your team's performance.
• Adaptability: You thrive in a dynamic environment and are comfortable with uncertainty and changing client needs.
• Communication: You're an excellent communicator, able to create clarity and alignment, with strong organizational and prioritization skills.

Preferred Experience and Skills

• 2+ years of experience providing SaaS client care to businesses, with a proven track record of positively impacting clients.
• Background in supporting various online software or SaaS products and/or IT experience.
• Experience building best practices focused on service quality and efficiencies, possibly from having served as a Subject Matter Expert (SME), Mentor, or Leader.
• Ability to work independently and through uncertainty while contributing to a strong team environment.
• Examples of prioritizing for highest impact/value work among competing needs or requests.
• Familiarity with basic web technologies (e.g., HTML, CSS, JSON, JavaScript).
• Experience navigating and working with various support platforms (e.g., Zendesk, Freshdesk, Service Cloud, ServiceNow, LiveAgent, Salesforce, Twilio).

Career Growth and Learning Benefits

At blithequark, we're committed to your growth and development. As a Customer Support Specialist, you'll have opportunities to:

• Develop your skills in a dynamic environment, with ongoing training and support.
• Take on new challenges and responsibilities, driving your career forward.
• Collaborate with cross-functional teams, broadening your understanding of the business.
• Receive feedback and coaching from leadership, helping you refine your skills.

Work Environment and Company Culture

blithequark is a company that values openness, transparency, and collaboration. As a remote Customer Support Specialist, you'll be part of a global team connected by a shared mission and values. We offer:

• A flexible, remote work environment that allows you to work from anywhere.
• A culture that encourages innovation, creativity, and continuous learning.
• Opportunities for career growth and advancement.
• A comprehensive benefits package, including 401k, medical, dental, vision, and parental leave benefits.
• Unlimited PTO, with the understanding that collaboration with your manager and colleagues is necessary to ensure proper client coverage.

Compensation and Perks

We offer a competitive compensation package, including:

• A competitive hourly rate of $25.
• Comprehensive benefits, including 401k, medical, dental, vision, and parental leave.
• Opportunities for career growth and advancement.
• A fun, inclusive company culture with various perks, such as an on-site gym at our HQ, bi-weekly free lunch, and monthly blithequark credit for remote workers.

Join the blithequark Team

If you're a motivated, client-focused individual with a passion for delivering exceptional support, we want to hear from you! Apply now to join our team as a remote Customer Support Specialist and be part of a company that's revolutionizing the industry.

Don't miss this opportunity to grow your career with blithequark. Apply today!