Bilingual Customer Service Representative - Hybrid Remote Opportunity in Miami, FL at blithequark

Join blithequark, a Leader in Digital Health, as a Bilingual Customer Service Representative

blithequark is revolutionizing the way people manage their health by providing a comprehensive and data-driven virtual health platform. Our mission is to make high-quality care more accessible and affordable for everyone, and we're committed to supporting each individual through the lens of their personal health. With a philosophy that we are all together better, blithequark is dedicated to driving positive behavior change and optimizing individual and population-wide well-being.

About the Role

We're seeking a highly skilled and experienced Bilingual Customer Service Representative to join our team in Miami, FL, as part of our hybrid remote work model. As a Customer Service Representative, you will be the primary point of contact for our members and providers, providing exceptional customer service, answering inbound calls, and resolving issues in a timely and professional manner.

Key Responsibilities

• Identify, evaluate, and prioritize caller needs, questions, and concerns, and formulate plans of resolution to respond appropriately and efficiently.
• Maintain and restore customer satisfaction by partnering with other teams as needed to resolve complex issues.
• Perform problem analysis, problem determination, and recommended resolutions to callers in accordance with standard protocol.
• Proactively educate callers on program benefits and provide accurate information about blithequark programs and services.
• Meet or exceed established call center metrics, attendance standards, and quality levels, ensuring exceptional customer service.
• Utilize computer tools to accurately process and document information, and develop rapport with callers by adjusting communication style as needed.
• Escalate issues internally and follow up on escalated issues to ensure timely resolution.

Essential Qualifications

• High School Diploma or equivalent required.
• Prior experience in a customer service-related field preferred, with a background in health information management (HIM) and/or Release of Information (ROI) systems a plus.
• Excellent communication skills, both written and verbal, with the ability to effectively communicate with diverse populations.
• Ability to multi-task and work in a fast-paced environment with multiple priorities.
• Proficient in Microsoft Word and Outlook, with general working knowledge of computer keyboarding and internet navigation skills.
• Ability to work effectively in a team environment, collaborating with colleagues to achieve shared goals.
• COVID-19 vaccination required.
• Bilingual in English and Spanish, with the ability to communicate fluently in both languages.

Preferred Qualifications

• Previous experience working in a call center or customer service environment.
• Knowledge of health information management (HIM) and/or Release of Information (ROI) systems.
• Experience working with diverse populations and providing culturally sensitive care.

Skills and Competencies

To succeed in this role, you will need to possess excellent communication and interpersonal skills, with the ability to effectively communicate with diverse populations. You will also need to be able to multi-task, work in a fast-paced environment, and prioritize tasks to meet productivity and quality standards. Additionally, you will need to be proficient in computer software applications, including Microsoft Word and Outlook.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to supporting the growth and development of our employees. As a Customer Service Representative, you will have opportunities to develop new skills, take on additional responsibilities, and advance your career within the company. Our comprehensive training program will equip you with the knowledge and skills needed to succeed in your role, and our ongoing professional development opportunities will help you stay up-to-date with industry trends and best practices.

Work Environment and Company Culture

blithequark is an equal opportunity employer committed to creating a diverse and inclusive work environment. Our hybrid remote work model allows you to work from the comfort of your own home or in our Miami, FL office, providing a healthy work-life balance. We're passionate about supporting the well-being of our employees and offer a range of benefits and perks to promote overall health and happiness.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a salary and benefits that reflect your experience and qualifications. Our benefits package includes comprehensive health insurance, paid time off, and retirement savings options. We also provide a range of perks, including flexible work arrangements, professional development opportunities, and access to cutting-edge technology.

Why Join blithequark?

At blithequark, we're passionate about making a difference in the lives of our customers and employees. We're committed to creating a work environment that is inclusive, supportive, and challenging. If you're a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

blithequark is an Equal Opportunity Employer and E-Verify user. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

If you're ready to join a dynamic team and make a meaningful contribution to the health and well-being of our customers, we invite you to apply for this exciting opportunity as a Bilingual Customer Service Representative at blithequark.