Experienced Customer Service Agent - Work from Home Opportunity with blithequark

Join the blithequark Family and Elevate Your Career

Are you ready to embark on a journey of endless possibilities, both professionally and personally? At blithequark, we're not just a company; we're a community that thrives on innovation, inclusivity, and customer satisfaction. As a Customer Service Agent at blithequark, you'll be at the forefront of delivering exceptional service, ensuring that our clients feel valued and supported every step of the way.

About the Role

The Customer Service Agent is a pivotal role that involves interacting with clients in a courteous, professional, and efficient manner. As a representative of blithequark, you'll be the face of our company, providing top-notch service that exceeds client expectations.

Key Responsibilities

• Issue, reissue, and discount traveler tickets, ensuring accuracy and efficiency in a fast-paced environment.
• Book, ticket, and confirm flight reservations, handling client requests with precision and care.
• Rebook travelers on oversold flights and during irregular operations, demonstrating adaptability and problem-solving skills.
• Perform traveler check-in and front seat assignment, correct oversold seat assignments, and issue updates, ensuring a seamless travel experience.
• Issue vouchers or coordinate with vendors for traveler accommodations, meals, and transportation, showcasing your ability to multitask and prioritize.
• Work gate reader/scanner and related duties, including pre-boarding, monitoring/checking carry-on items, and gate line management.
• Make boarding and flight gate announcements, conveying important information to travelers in a clear and concise manner.
• Deliver domestic/international flight manifests, perform passenger service flight close-out procedures, and accept, check, and tag travelers' baggage.
• Maintain a schedule of flight check-in processes, ensuring timely and efficient service delivery.
• Process and complete credit card transactions at stands in the ticket counter area and activation stations.
• Assist travelers with self-service stand check-in and kiosk bag handling at ticket counters, providing guidance and support as needed.
• Clear/verify international documents at kiosks in the ticket counter area and activation stations, adhering to regulatory requirements.
• Help clients requiring special assistance or in-station, including boarding, deplaning, and handling non-ambulatory travelers, unaccompanied minors, or special needs travelers.
• Perform client support work related to handling codeshare flights and contractor/ground handling arrangements or agreements.
• Maintain regular and predictable attendance on-site, including fulfilling any mandatory overtime requirements.
• Respond and assist during security or emergency circumstances, demonstrating composure and professionalism under pressure.
• Provide connecting travelers with gate information, ensuring they have the necessary details for a smooth journey.
• Deliver quality client service in a professional manner and in accordance with blithequark's guidelines.
• Adhere to company policies, procedures, and performance standards, continually striving for excellence.
• Complete job-applicable stages of training, staying up-to-date with industry developments and best practices.
• Comply with regulations (e.g., DOT, FAA, TSA), ensuring that our operations are always within legal and regulatory frameworks.
• Utilize various internal resources/systems, including during client interactions, to provide accurate and efficient service.
• Wear uniform as required by company policy, representing blithequark with pride.

Essential Qualifications

• Bachelor's degree or higher, demonstrating a commitment to education and personal development.
• Bilingual language abilities expected in certain locations, highlighting the importance of communication and cultural understanding.
• Relevant valid driver's license as required by local authorities, where applicable.
• Must satisfy FAA criminal history records check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable.
• Must be able to obtain appropriate airport authority or US Customs security identifications, if relevant.
• Completion of a pre-employment drug screen, comprehensive background check, or fingerprinting to fulfill company and security requirements.
• Must be authorized to work in the U.S., ensuring compliance with all relevant laws and regulations.

Preferred Qualifications

• Working knowledge of Sabre or other Passenger Service Systems, providing a foundation for efficient service delivery.
• Previous face-to-face Customer service experience, demonstrating an ability to interact effectively with clients.
• Experience working in a high-speed environment, showcasing adaptability and the ability to thrive under pressure.

What You'll Get

At blithequark, we're committed to supporting our employees' well-being and career growth. Here's what you can expect:

• Medical benefits: On your first day, you'll have access to health, dental, prescription, and vision benefits to help you stay healthy. We also offer virtual doctor visits, flexible spending accounts, and more.
• Wellness Programs: We believe you should be your best self, which is why our wellness programs provide you with the tools, resources, and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travels, and more.

Career Growth and Development

At blithequark, we're dedicated to helping our employees grow professionally. As a Customer Service Agent, you'll have opportunities to develop new skills, take on new challenges, and advance your career. Our comprehensive training programs and supportive work environment ensure that you're equipped to succeed.

Work Environment and Culture

blithequark is more than just a workplace; it's a community that values diversity, equity, and inclusion. Our 20+ Employee Business Resource Groups are focused on connecting our employees to our customers, suppliers, communities, and shareholders, helping employees reach their full potential and creating an inclusive workplace that addresses and exceeds the needs of our diverse world.

Compensation and Perks

We're offering a competitive salary of $35/hour for this role, along with a comprehensive benefits package that includes medical, dental, and vision coverage, a 401(k) program, and more. You'll also enjoy discounts on travel, hotels, and other perks that make being part of the blithequark family even more rewarding.

Conclusion

If you're ready to join a dynamic team that values customer satisfaction, employee growth, and community involvement, we want to hear from you. As a Customer Service Agent at blithequark, you'll be part of a legacy of excellence, delivering exceptional service that makes a difference in the lives of our clients. Apply now and take the first step towards an exciting and fulfilling career with blithequark.