Experienced Customer Contact Center Representative - Student Loan Advisor with Opportunity to Work from Home after 90 Days at blithequark

Join blithequark: Where Diversity, Equity, and Inclusion Matter

At blithequark, we're not just building a team; we're creating a family-oriented and driven environment where careers happen. We're committed to fostering a culture that values diversity, equity, and inclusion, making us a fantastic place to grow professionally. If you're looking for a role where you can make a real difference in the lives of student borrowers, you've come to the right place.

About the Role: Customer Contact Center Representative - Student Loan Advisor

As a Customer Contact Center Representative at blithequark, you will be the frontline support for our customers, addressing their queries, providing detailed information, processing applications, and resolving issues with accuracy and efficiency. This role is not just about handling customer inquiries; it's about delivering exceptional customer service, being empathetic, and communicating clearly in a positive and professional manner.

Key Responsibilities:

• Handle incoming calls, utilize chat, and make outbound calls as necessary to assist customers.
• Navigate through various systems and browsers to access customer information and provide solutions.
• Use pre-scripted responses to provide basic general and claims-specific information while ensuring a personalized customer experience.
• Assist customers with filling out applications and submitting them electronically for processing.
• Document call logs and related details for each phone inquiry, ensuring thorough record-keeping.
• Adhere to established policies, standard operating procedures, and ethics and privacy rules.
• Maintain high levels of productivity and efficiency while ensuring quality customer service.

Essential Qualifications:

• High School diploma or equivalent required.
• Excellent command of the English language, both written and verbal.
• Typing speed of a minimum of 35 WPM.
• Experience working with a personal computer and the Windows operating system.
• Ability to effectively work within established key performance indicators/metrics.
• Excellent interpersonal and leadership skills.
• Ability to multi-task and stay organized.

Preferred Skills:

• Strong computer skills with proficiencies in Excel and Word.
• Knowledge of contact center technology.
• Experience in customer service or a related field.
• Ability to work in a fast-paced environment and adapt to changing priorities.

What We Offer:

At blithequark, we believe in rewarding our team members for their hard work and dedication. Here are just a few of the benefits you can expect:

• Competitive pay structure.
• Sick time starts accruing immediately after training completion.
• Special event days throughout the year.
• $25,000 Life Insurance paid for by blithequark.
• Paid holidays on day one of employment if criteria are met.
• Opportunity to work from home after 90 days of being in good standing.

Work Environment and Company Culture:

blithequark is committed to creating a work environment that is inclusive, supportive, and conducive to growth. Our team is driven by a passion for delivering exceptional customer service and making a positive impact. We're proud to be an equal opportunity employer, committed to diversity in our workforce.

Career Growth Opportunities:

At blithequark, we're not just looking for individuals to fill a role; we're investing in careers. With our continued growth, there are numerous opportunities for professional development and advancement within the company. Whether you're looking to enhance your skills, take on new challenges, or move into leadership positions, we're committed to helping you achieve your career goals.

Schedule:

The schedule for this role includes varying shifts across the week:

• Monday: 11:45am-8:15pm
• Tuesday: 10:45am-7:15pm
• Wednesday: 10:45am-7:15pm
• Thursday: 8:45am-5:15pm
• Friday: 8:45am-5:15pm

We understand that work-life balance is crucial, and we're committed to supporting our team members in achieving this balance.

Why Join blithequark?

By joining blithequark, you're not just becoming part of a team; you're becoming part of a community that values diversity, equity, and inclusion. We're committed to your growth, well-being, and success. If you're passionate about delivering exceptional customer service, are looking for a dynamic work environment, and are eager to grow with a company that cares, we encourage you to apply.

Take the First Step Towards a Rewarding Career: If you're ready to embark on a journey that combines professional growth with a fulfilling role, apply now to join blithequark as a Customer Contact Center Representative - Student Loan Advisor. We can't wait to welcome you to our team!