Experienced Healthcare Customer Service Representative – Remote Opportunity to Deliver Exceptional Patient Experiences and Ignite Your Career with blithequark

Introduction to blithequark and the Industry

Imagine being part of a dynamic team that brings humanity to business, making a real difference in people's lives. At blithequark, we are dedicated to delivering exceptional customer experiences in the healthcare sector. With a strong commitment to our purpose, team, and company culture, we have earned the prestigious Great Place to Work certification in the United States. As a leader in the industry, we are passionate about helping others and making a positive impact on our communities.

About the Role

As a Healthcare Customer Service Representative working remotely with blithequark, you will be the spark that brightens days and ignites your career. You will be part of a talented team that is passionate about helping others, and you will have the opportunity to make a real difference in the lives of our customers. Whether it's providing answers to customers quickly, consulting on products with compassion, or finding resolutions for their issues with a smile, you will be the difference between an average and an exceptional customer experience.

Key Responsibilities

• Bring your passion and strong product and brand knowledge to recommend upgrades to health plans
• Conduct research and make outbound calls to provide answers for customers regarding general healthcare benefit and eligibility questions, enrollment status requests for new and existing members
• Assist members with logging into and understanding the functionality of their online health account, locating doctor and facility information
• Provide exceptional customer service, ensuring that every interaction is personalized, empathetic, and solution-focused
• Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction

What You Bring to the Role

To be successful in this role, you will need to have:

• 6 months or more of customer service experience, preferably in the healthcare industry
• Integrity to follow HIPAA guidelines on maintaining patient privacy
• High school diploma or equivalent
• Computer experience and proficiency in using various software applications
• High-speed internet connection (> 15 mbps)
• A USB wired headset (or a compatible alternative)
• A smartphone or another device that runs IOS or Android (e.g., iPad) for daily log-in

Essential Qualifications

In addition to the above requirements, you will need to have:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Experience working in a remote or virtual environment
• Knowledge of healthcare benefits and eligibility
• Experience with customer relationship management (CRM) software
• Bilingual or multilingual skills

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Communication skills: ability to communicate effectively with customers, colleagues, and internal teams
• Empathy and compassion: ability to understand and relate to customers' needs and concerns
• Problem-solving skills: ability to analyze problems and develop effective solutions
• Adaptability: ability to adapt to changing situations and priorities
• Technical skills: ability to use various software applications and technology platforms

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to supporting your career and professional development. We offer:

• Comprehensive training programs to help you develop your skills and knowledge
• Individualized coaching and mentoring to support your growth and development
• Access to thousands of free courses to support your career growth and advancement
• Opportunities for advancement and career progression within the company

Work Environment and Company Culture

At blithequark, we pride ourselves on our inclusive culture and community-minded organization. We:

• Encourage giving back to the community and support various charitable initiatives
• Foster a culture of diversity, equity, and inclusion, where everyone feels valued and respected
• Support work-life balance and offer flexible working arrangements
• Recognize and reward outstanding performance and contributions to the team

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Base wage range of $16 per hour, plus performance bonus opportunities
• A healthy benefits package, including PTO, tuition reimbursement, health and wellness incentives
• Access to our comprehensive benefits website, where you can find more information about our benefits and perks

Conclusion

If you are passionate about delivering exceptional customer experiences and making a real difference in people's lives, we encourage you to apply for this exciting opportunity with blithequark. As a Healthcare Customer Service Representative, you will be part of a dynamic team that is dedicated to bringing humanity to business. With our comprehensive training programs, individualized coaching, and opportunities for advancement, you will have the support and resources you need to succeed and grow in your career. Apply now and join our team of talented and compassionate professionals who are making a positive impact in the healthcare industry.