Experienced Customer Success Associate for Student Loan Borrowers – Full-Time Remote Contractor Opportunity with Blithequark

Introduction to Blithequark

Blithequark is on a mission to empower the 45 million Americans burdened by student debt, providing innovative solutions to save money through smart, algorithm-based recommendations. By combining policy expertise and cutting-edge technology, blithequark serves student loan borrowers across the country, aiming to make a significant impact on one of the greatest challenges of our generation. As a Certified B Corporation®, blithequark is committed to helping all borrowers improve their financial health through better repayment strategies. With the backing of world-class investors, including General Catalyst, NextView, Greycroft, Foundation Capital, Story Ventures, QED Investors, and Flourish Ventures, blithequark is poised for growth and dedicated to creating a positive difference.

About the Role

As a valued member of blithequark's Borrower Success Team, you will play a pivotal role in directly supporting student loan borrowers, guiding them through blithequark's tools, and assisting them in enrolling in federal forgiveness and repayment programs. With comprehensive training and hands-on experience, you will rapidly become an expert in the student loan landscape, serving as the primary point of contact for blithequark's users. This is a remote, full-time contractor position with the potential for extension or permanent placement in NYC, contingent upon performance and company needs.

Key Responsibilities

• Develop a deep understanding of blithequark's product offerings and how they address the unique needs of borrowers
• Engage with borrowers via email and live chat, providing exceptional support and guidance
• Review and submit applications for federal loan programs, ensuring accuracy and efficiency
• Proactively identify areas for improvement and implement innovative ideas and automations to scale the team's capabilities
• Collaborate with the product, design, and engineering teams to bring user feedback to life, driving the development of new features and offerings
• Work closely with the Borrower Success Team to achieve team and company growth goals, aligning with blithequark's social mission

Recommended Experience and Qualifications

Blithequark is seeking talented individuals with at least one year of relevant work experience. A background in start-ups, finance (including financial aid or fintech), government programs, or customer support is highly desirable. The ideal candidate is passionate about applying their skills in a fast-paced startup environment to tackle a major social issue. During the interview process, blithequark will be evaluating key qualities, including:

• Detail-oriented: The ability to understand and communicate complex program requirements, as well as manage internal systems and processes with precision
• Fast learner: Demonstrated experience in quickly mastering new skills and knowledge areas, with a strong desire for continuous learning and growth
• Clear communicator: The ability to field questions from borrowers with empathy, tact, and clarity, providing exceptional support and guidance
• Excellent teammate: A collaborative mindset, with the ability to support and communicate effectively with teammates, clearly conveying capacity and expectations

Essential Skills and Competencies

To succeed in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively in a remote environment. Strong problem-solving skills, attention to detail, and a passion for delivering exceptional customer support are also essential. Familiarity with student loan programs, financial aid, or fintech is a plus, but not required.

Career Growth Opportunities and Learning Benefits

At blithequark, you will have the opportunity to grow and develop your skills in a dynamic and supportive environment. As a member of the Borrower Success Team, you will be empowered to make a meaningful impact on the lives of student loan borrowers, while also contributing to the company's mission and growth. With a strong focus on continuous learning and professional development, blithequark offers a range of opportunities for career advancement and skill-building.

Work Environment and Company Culture

Blithequark is proud to be a mission-driven company with an inclusive culture, built on a set of core values that include empathy, diversity, growth, determination, humility, and fun. The company's greatest asset is its team, and blithequark is committed to fostering a positive and supportive work environment that encourages collaboration, creativity, and innovation. As a remote contractor, you will be an integral part of the team, with regular opportunities for virtual connection and collaboration.

Compensation, Perks, and Benefits

Blithequark offers a competitive compensation package, with a range of perks and benefits designed to support your well-being and success. As a remote contractor, you will enjoy the flexibility and autonomy of working from home, with the opportunity to connect with a dynamic and supportive team. While specific benefits may vary, blithequark is committed to providing a comprehensive and inclusive package that recognizes the value and contributions of its team members.

Conclusion

If you are a motivated and compassionate individual with a passion for delivering exceptional customer support, blithequark wants to hear from you. As a Customer Success Associate, you will play a critical role in empowering student loan borrowers and contributing to the company's mission. With a strong focus on growth, learning, and development, blithequark offers a unique and rewarding opportunity for career advancement and personal growth. Join the blithequark team and be part of a dynamic and inclusive community that is dedicated to making a positive difference in the lives of millions.