Experienced Remote Customer Service Appointment Setter – WFH Opportunity for Delivering Exceptional Client Experiences and Driving Operational Efficiency

Introduction to blithequark

At blithequark, we are passionate about delivering outstanding customer experiences and driving operational efficiency through our team of dedicated professionals. As a leader in our industry, we have been providing top-notch services since our inception, focusing on design, sales, installation, and service solutions that bring warmth and safety to every home and business we serve. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted and reliable partner in the trade industry. We are now excited to invite applications for the role of Remote Customer Service Appointment Setter, a pivotal position that will play a key role in ensuring our operations run smoothly and our clients receive the best possible service.

Job Overview

This full-time opportunity offers the flexibility to work remotely or from our office, allowing you to choose the work environment that best suits your needs. As a Remote Customer Service Appointment Setter at blithequark, you will be instrumental in ensuring our operations run smoothly, providing exceptional customer service, and supporting overall operational efficiency through your attention to detail and client-focused approach. If you are motivated, detail-oriented, and passionate about delivering outstanding customer service, we encourage you to apply for this exceptional opportunity to become part of our dedicated team.

Key Responsibilities

In this role, your core responsibilities will include:

• Answering incoming calls and managing customer databases to ensure accurate and up-to-date information
• Scheduling appointments for our skilled technicians, ensuring timely and efficient service delivery
• Interacting with clients to gather information, provide assistance, and resolve issues in a professional and courteous manner
• Supporting overall operational efficiency through your attention to detail, organizational skills, and client-focused approach
• Utilizing ServiceTitan software to manage customer interactions, schedule appointments, and track service delivery
• Collaborating with internal teams to ensure seamless service delivery and resolve any issues that may arise
• Continuously improving your knowledge and skills to stay up-to-date with industry developments and best practices

Required Skills and Qualifications

To excel in this position, candidates should possess:

• Strong organizational skills and a keen eye for detail to ensure accurate and efficient service delivery
• Exceptional customer service abilities, with a focus on delivering outstanding client experiences
• Experience in scheduling and appointment setting, preferably in a trade industry such as chimney services, HVAC, or electrical
• Proficiency in using ServiceTitan software, with the ability to quickly learn and adapt to new systems and technologies
• A minimum of 2 years of experience with ServiceTitan, with a strong understanding of its features and functionality
• Relevant office experience in a trade industry, with a focus on customer service, scheduling, and operational efficiency
• A current valid driver’s license, with the ability to travel to our office or client locations as required

Essential and Preferred Qualifications

Ideal candidates will have:

• A strong passion for delivering exceptional customer service and driving operational efficiency
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams
• A proactive and flexible approach, with the ability to adapt to changing priorities and deadlines
• A strong understanding of the trade industry, with a focus on chimney services, HVAC, or electrical
• Experience working in a fast-paced environment, with the ability to prioritize tasks and manage multiple responsibilities
• A strong commitment to continuous learning and professional development, with a focus on staying up-to-date with industry developments and best practices

Skills and Competencies

To succeed in this role, you will need to possess a range of skills and competencies, including:

• Strong technical skills, with proficiency in ServiceTitan software and other systems and technologies
• Excellent customer service skills, with a focus on delivering outstanding client experiences
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams
• A proactive and flexible approach, with the ability to adapt to changing priorities and deadlines
• A strong commitment to continuous learning and professional development, with a focus on staying up-to-date with industry developments and best practices

Career Growth Opportunities

This position offers numerous avenues for professional development within blithequark, which has been a leader in design, sales, installation, and service for chimney, fireplace, and stone solutions since its inception. We are committed to supporting your career advancement and ensuring your success, with opportunities for training, mentorship, and career progression. Our goal is to help you achieve your full potential and make a meaningful contribution to our team.

Work Environment and Company Culture

At blithequark, we pride ourselves on our employee-first culture, emphasizing comfort, productivity, and collaboration. Our mission is to bring warmth and safety to every home and business we serve, and we strive to create a positive and supportive work environment that fosters growth, innovation, and excellence. We believe in empowering our employees to take ownership of their work, make decisions, and drive results, and we offer a range of benefits and perks to support your well-being and success.

Compensation, Perks, and Benefits

We offer a competitive compensation package that includes:

• Comprehensive health insurance, with a range of options to suit your needs
• 401(k) retirement plan, with a generous employer match
• Paid training programs, with opportunities for professional development and career advancement
• Paid time off (PTO) and holidays, with a generous allowance for vacation and sick leave
• A range of other benefits and perks, including employee discounts, recognition programs, and social events

Conclusion

If you are motivated, detail-oriented, and passionate about delivering outstanding customer service, we encourage you to apply for this exceptional opportunity to become part of our dedicated team at blithequark. Your contributions are valued, and our quick and user-friendly application process makes it easy to take the next step in your career with us. Don’t miss out on this chance to join a dynamic and growing company that is committed to excellence, customer satisfaction, and employee success. Apply now to become a Remote Customer Service Appointment Setter at blithequark and start building a rewarding and challenging career with a leader in the trade industry.