Experienced Healthcare Customer Service Representative – Remote Opportunity to Deliver Exceptional Patient Experiences and Ignite Your Career with blithequark

Welcome to blithequark: Where Compassion Meets Innovation

Imagine being part of a dynamic team that is revolutionizing the way healthcare customer service is delivered. At blithequark, we are dedicated to bringing humanity to business, and we are seeking a passionate and experienced Healthcare Customer Service Representative to join our remote team. As a member of our team, you will have the opportunity to make a real difference in the lives of our customers, providing them with exceptional support and guidance every step of the way.

About Our Remote Opportunity

Our remote team is currently hiring from 40 preferred residency states, excluding AK, CA, HI, or outside of the United States. Residents of Colorado, Florida, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered based on special business needs. We are committed to creating a diverse and inclusive workforce that reflects the communities we serve, and we encourage applicants from all backgrounds to apply.

Our Culture and Values

At blithequark, we pride ourselves on our award-winning employment experience, which is built on a foundation of integrity, compassion, and a commitment to excellence. Our employees have spoken, and our purpose, team, and company culture have been recognized as amazing, earning us a Great Place to Work certification in the United States. We believe in empowering our employees to be their authentic selves, and we strive to create a work environment that is supportive, inclusive, and fun.

What You’ll Be Doing

As a Healthcare Customer Service Representative, you will be the spark that brightens our customers’ days. You will be responsible for providing exceptional support and guidance to our customers, answering their questions, resolving their issues, and recommending upgrades to their health plans. Your passion for helping others, combined with your strong product and brand knowledge, will enable you to deliver exceptional customer experiences that exceed our customers’ expectations.

A Typical Day in This Role

• Bring your passion and strong product and brand knowledge to recommend upgrades to our customers’ health plans
• Conduct research and make outbound calls to provide answers to customers regarding general healthcare benefit and eligibility questions, enrollment status requests for new and existing members
• Assist members with logging into and understanding the functionality of their online health account, locating doctor and facility information

What You Bring to the Role

To be successful in this role, you will need to bring a combination of skills, experience, and personal qualities. These include:

• 6 months or more of customer service experience
• Integrity to follow HIPAA guidelines on maintaining patient privacy
• High school diploma or equivalent
• Computer experience
• High-speed internet (> 15 mbps)
• A USB wired headset (or a compatible alternative)
• A smartphone or another device that runs IOS or Android (e.g., iPad) for daily log-in

What You Can Expect from blithequark

At blithequark, we are committed to supporting your career and professional development. You can expect:

• A supportive and inclusive culture that encourages growth and development
• A global team of curious lifelong learners guided by our company values
• A base wage range of $16 per hour plus performance bonus opportunities
• A healthy benefits package based on your position, which may include PTO, tuition reimbursement, health and wellness incentives

Career Growth and Development Opportunities

We are committed to ensuring that you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled engagement and coaching, to access to thousands of free courses to support your career growth, we will provide you with the tools and resources you need to succeed. Our blithequark community is here for you, and we are dedicated to helping you achieve your career goals.

Work Environment and Company Culture

At blithequark, we believe in creating a work environment that is supportive, inclusive, and fun. Our company culture is built on a foundation of integrity, compassion, and a commitment to excellence. We empower our employees to be their authentic selves, and we strive to create a workplace that is comfortable, welcoming, and inclusive for all. As a global company, we know that diversity is our strength, and we are committed to building a workforce that reflects the communities we serve.

Compensation, Perks, and Benefits

We offer a competitive compensation package, which includes a base wage range of $16 per hour plus performance bonus opportunities. Our benefits package is designed to support your overall well-being, and may include PTO, tuition reimbursement, health and wellness incentives, and more. We are committed to providing our employees with a comprehensive rewards package that recognizes their contributions and supports their career goals.

How to Apply

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture, values, and benefits, and to submit your application. We look forward to hearing from you and exploring how you can contribute to our team’s success.

Conclusion

At blithequark, we are dedicated to making a difference in the lives of our customers, and we are seeking a talented and compassionate Healthcare Customer Service Representative to join our remote team. If you are a motivated and experienced customer service professional who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. With our commitment to career growth and development, inclusive culture, and comprehensive rewards package, we believe that blithequark is the ideal place to ignite your career and make a real difference in the lives of others.