Experienced Full-Time Customer Service Representative - Retail Operations and Sales Floor Management at Blithequark

Join the Team at Blithequark: Delivering Essential Products and Exceptional Customer Experiences

Blithequark is a leading retail organization dedicated to providing essential products at great values to the communities we serve. We are seeking highly motivated and customer-focused individuals to join our team as Customer Service Representatives. As a key member of our store team, you will play a vital role in delivering exceptional customer experiences, driving sales, and maintaining a positive and engaging store environment.

About Blithequark and Our Industry

Blithequark operates in the retail industry, focusing on providing affordable and essential products to our customers. Our mission is to make a positive impact on the communities we serve, and we achieve this by offering great values, exceptional customer service, and a welcoming shopping environment. We value diversity, inclusivity, and teamwork, and we are committed to creating a workplace where our employees can thrive and grow.

Job Summary

As a Customer Service Representative at Blithequark, you will be responsible for providing exceptional service to our customers, assisting them with product selection, completing transactions, and answering questions about our store and merchandise. You will be a key ambassador for our brand, driving customer engagement, and contributing to a positive and profitable store operation.

Key Responsibilities

• Customer Engagement: Provide exceptional customer service in a positive and approachable manner, greeting customers, and assisting them with product selection.
• Store Maintenance: Assist in maintaining a clean, well-stocked store environment, including unloading merchandise from delivery trucks, organizing merchandise, and transporting merchandise from the stockroom to the sales floor.
• Shelf Stocking and Merchandise Recovery: Independently stock shelves and recover merchandise in the store, ensuring that our products are displayed attractively and are easily accessible to customers.
• Transaction Processing: Accurately handle customer funds and process transactions using our POS system, ensuring a seamless and efficient checkout experience for our customers.
• Customer Safety and Security: Remain constantly aware of customer activity to ensure a safe and secure shopping environment, responding promptly to any incidents or concerns.
• Additional Duties: Perform all other duties as assigned to maintain an effective and profitable store operation, including supporting our management team and contributing to a positive and productive work environment.

Position Requirements

Education

We prefer candidates who have completed high school or equivalent. The ability to follow directives and interpret retail operational documents is essential for success in this role.

Experience

Previous experience working in retail, hotel, restaurant, grocery, or drug store environments is preferred. We value candidates who have a strong understanding of customer service principles and are able to apply them in a fast-paced retail environment.

Physical Requirements

This role requires the ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height. You must be able to meet the demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation.

Availability

We require a flexible, full-time schedule, including days, evenings, weekends, and holidays. If you are able to work a variety of shifts and are committed to contributing to our team's success, we encourage you to apply.

Skills and Competencies

To succeed as a Customer Service Representative at Blithequark, you will need to possess the following skills and competencies:

• Customer Focus: A passion for delivering exceptional customer experiences and driving customer satisfaction.
• Developing Potential: A willingness to learn and grow with our organization, taking on new challenges and responsibilities.
• Results Driven: A focus on achieving sales goals and driving business results, while maintaining a positive and engaging store environment.
• Strong Organizational Skills: The ability to prioritize tasks, manage multiple responsibilities, and maintain a clean and organized store environment.
• Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with customers, colleagues, and management.
• Problem Solving/Decision Making: The ability to analyze problems, make informed decisions, and respond promptly to customer concerns.
• Job Knowledge: A strong understanding of our products, services, and policies, as well as the ability to apply this knowledge in a fast-paced retail environment.
• Relationship Management: The ability to build strong relationships with customers, colleagues, and management, contributing to a positive and productive work environment.

Career Growth Opportunities and Learning Benefits

At Blithequark, we are committed to the growth and development of our employees. We offer a range of learning benefits, including:

• Training and Development Programs: Comprehensive training programs to help you develop the skills and knowledge you need to succeed in your role.
• Career Advancement Opportunities: Opportunities to advance your career within our organization, taking on new challenges and responsibilities.
• Competitive Compensation and Benefits: A competitive salary and benefits package, including opportunities for bonuses and other incentives.

Work Environment and Company Culture

At Blithequark, we pride ourselves on creating a positive and engaging work environment. Our company culture is built on the following values:

• Diversity and Inclusion: We value diversity and inclusivity, striving to create a workplace where all employees feel welcome and supported.
• Teamwork and Collaboration: We believe in the power of teamwork and collaboration, working together to achieve our goals and drive business results.
• Customer Focus: We are committed to delivering exceptional customer experiences, driving customer satisfaction, and building strong relationships with our customers.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• Competitive Salary: A competitive salary range for this role, reflecting your skills, experience, and qualifications.
• Benefits Package: A comprehensive benefits package, including opportunities for bonuses and other incentives.
• Perks and Discounts: Perks and discounts on our products and services, as well as other benefits and rewards.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity at Blithequark. As a Customer Service Representative, you will play a vital role in driving sales, maintaining a positive and engaging store environment, and contributing to our company's success. We look forward to hearing from you and discussing this opportunity in more detail.