Experienced Full-Time Remote Customer Service Representative - Insurance Industry Solutions at Blithequark

Join the Blithequark Team: Deliver Exceptional Customer Experiences in Insurance

Blithequark is seeking an experienced and customer-focused individual to join our team as a Full-Time Remote Customer Service Representative. As a key member of our customer service team, you will be the primary point of contact for our valued customers, providing solutions and support for their insurance-related inquiries and issues. If you have a passion for delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply.

About Blithequark

Blithequark is an innovative insurance company that leverages technology to improve the way people buy insurance. Our team is comprised of talented and passionate professionals who are committed to pushing the boundaries of what is possible in the insurance industry. We offer a dynamic and supportive work environment that encourages creativity, collaboration, and growth.

Job Summary

As a Full-Time Remote Customer Service Representative at Blithequark, you will report to our Customer Service Manager and serve as the first point of contact for our customers, including advisors, clients, and relationship partners. You will be responsible for resolving customer inquiries, issues, and requests in a timely and professional manner, while providing exceptional customer service and promoting a positive customer experience.

Key Responsibilities

• Serve as the primary point of contact for customers, including advisors, clients, and relationship partners, to address their insurance-related inquiries and issues.
• Research and resolve customer questions and issues in a timely and professional manner, utilizing effective communication and problem-solving skills.
• Provide guidance and support to customers on company policies, procedures, and systems, as well as troubleshoot simple usability issues.
• Refer complex issues to appropriate service partners and escalate issues as necessary to ensure prompt resolution.
• Develop an understanding of procedures and policies to educate customers and advisors on newly enacted services and products.
• Ensure that all relevant information is gathered and entered into our systems to facilitate prompt resolution of customer issues.
• Collaborate with coaches and other team members to process requests and resolve issues efficiently.

Requirements

Essential Qualifications:

• Demonstrated experience providing customer-focused solutions or support in a call center or customer service environment.
• Excellent written and spoken communication skills, with the ability to effectively communicate with customers and internal stakeholders.
• Ability to manage multiple priorities in a fast-paced environment and adapt to changing situations.
• Strong problem-solving and analytical skills, with the ability to troubleshoot and resolve issues.

Preferred Qualifications:

• Previous experience in the insurance industry or a related field.
• Knowledge of insurance products and services, including policies and procedures.
• Experience with customer relationship management (CRM) software and other technology tools.

Licenses and Certifications

Employees are expected to pass their state's P&C license exam within 12 months of hire. Training and administrative support will be provided to ensure success.

Work Environment and Culture

As a remote customer service representative, you will work from home 4+ days per week, with occasional travel to one of our office locations for in-person engagement activities, such as team meetings, trainings, and culture events. Our office locations include:

• Madison, WI 53783
• Boston, MA 02110
• Denver, CO 80112
• Eden Prairie, MN 55343
• Keene, NH 03431
• St. Joseph, MO 64507
• Phoenix, AZ 85034
• Nashville, TN 37214
• Atlanta metro area

We offer a dynamic and supportive work environment that encourages creativity, collaboration, and growth. Our company culture is built on the principles of innovation, customer focus, and teamwork.

Compensation and Benefits

We offer a competitive compensation package, including:

• Hourly compensation range: $23.00 - $30.76, depending on experience and geographic location.
• Relocation support offered for eligible candidates.
• Comprehensive medical, dental, vision, and wellbeing benefits.
• Competitive 401(k) contribution and pension plan.
• Annual incentive and 9 paid holidays.
• Paid time off program (23 days accrued annually for full-time employees).
• Student loan repayment program and paid-family leave.

Career Growth Opportunities and Learning Benefits

At Blithequark, we are committed to the growth and development of our employees. We offer:

• Comprehensive training programs to ensure success in your role.
• Ongoing coaching and feedback to support your growth and development.
• Opportunities for advancement and career growth within the company.
• Access to industry-leading technology and tools to support your work.

Why Join Blithequark?

By joining our team at Blithequark, you will have the opportunity to:

• Make a meaningful impact in the insurance industry.
• Work with a talented and passionate team of professionals.
• Develop your skills and expertise in a dynamic and supportive environment.
• Enjoy a competitive compensation package and comprehensive benefits.
• Be part of a company that is committed to innovation, customer focus, and teamwork.

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply to join our team at Blithequark. We are an equal opportunity employer and welcome applications from diverse candidates.