Experienced Full Time Bilingual Customer Service Representative - Remote Work Opportunity with Comprehensive Benefits and Growth Potential

Join the blithequark Team as a Bilingual Customer Service Representative

blithequark is seeking a highly skilled and empathetic Bilingual Customer Service Representative to join our team on a full-time basis. As a remote worker, you will have the opportunity to provide exceptional support to our health plan members in both English and Spanish, addressing their inquiries about transportation services. If you possess excellent communication skills, a passion for customer service, and a strong ability to work in a fast-paced environment, we encourage you to apply for this exciting opportunity.

About blithequark and the Industry

blithequark is a leading provider of innovative health plan solutions, dedicated to delivering high-quality services that exceed our members' expectations. Our team is committed to fostering a culture of empathy, respect, and inclusivity, and we are looking for individuals who share these values. As a Bilingual Customer Service Representative, you will play a critical role in ensuring that our members receive the support they need to navigate our transportation services.

Key Responsibilities

• Handle inbound calls in both English and Spanish from health plan members and representatives, regarding transportation services offered through our health plan.
• Meet or exceed productivity metric goals, including Average Handle Time, Quality Assurance, Calls per hour, and Customer Satisfaction after call survey.
• Follow all HIPAA and compliance protocols to ensure the protection of all members' protected health information (PHI).
• Escalate transportation and customer service concerns to contact center leadership team.
• Provide prompt and courteous support to health plan members, addressing their inquiries and resolving issues in a timely and professional manner.
• Utilize excellent written and communication skills to effectively interact with members, representatives, and internal stakeholders.
• Demonstrate empathy, patience, and attention to detail during data entry and while speaking with members.

Requirements

Essential Qualifications

• Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience.
• Fully bilingual: English/Spanish.
• High School degree or equivalent.
• Must be able to sit for 8 hours or more a day wearing a headset.
• Must have a secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift.
• Excellent written, communication, and data entry skills.
• Moderate experience in Microsoft Teams, Outlook, and Word.
• Must be able to adapt to high and fast-paced call volume.

Preferred Qualifications

• Previous experience in a healthcare setting or with a health plan.
• Familiarity with HIPAA and compliance protocols.
• Experience with customer relationship management (CRM) software.

Skills and Competencies

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong attention to detail and ability to maintain accurate records.
• Empathy and patience when interacting with members and representatives.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Bilingual Customer Service Representative, you will have access to:

• On-the-job training and coaching.
• Opportunities for career advancement and professional growth.
• Comprehensive benefits package, including 401(k), 401(k) matching, dental insurance, health insurance, paid time off, and vision insurance.

Work Environment and Company Culture

blithequark is a remote-friendly company that values flexibility and work-life balance. As a remote worker, you will have the opportunity to work from home and enjoy a better quality of life. Our company culture is built on the principles of:

• Respect and inclusivity.
• Empathy and compassion.
• Excellence and innovation.

Compensation and Benefits

We offer a competitive compensation package, including:

• $16.50 per hour.
• 401(k) and 401(k) matching.
• Dental insurance, health insurance, and vision insurance.
• Paid time off and holidays.
• Opportunities for bonuses and rewards through our Schedule Adherence Program and Employee Referral Program.

Schedule Adherence Program

We offer a Schedule Adherence Program that rewards agents who adhere to their shifts for two consecutive weeks with a $100 bonus per pay period.

Employee Referral Program

We also have an Employee Referral Program that offers a $500 referral bonus to employees who refer an individual for employment at blithequark.

How to Apply

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, and answer the following questions:

• Are you willing to undergo a background check, in accordance with laws and regulations?
• Will you now, or in the future, require sponsorship for employment visa status (e.g., H-1B visa status)?
• Please confirm your level of proficiency in Spanish:

Don't miss this opportunity to join our team and make a difference in the lives of our health plan members. Apply now and take the first step towards a rewarding career with blithequark!