Experienced Full Stack Customer Service Representative – Airline Industry with Comprehensive Benefits & Travel Perks at blithequark

Join the blithequark Team: Where Passion Meets Purpose in Aviation

blithequark is revolutionizing the aviation industry with a shared mission to connect people and unite the world. As a global organization operating in hundreds of locations worldwide, we recognize our unique responsibility to uplift and provide opportunities in the communities we serve. Our diverse and inclusive workforce is the key to achieving this vision. We're now looking for talented Customer Service Representatives to join our team in Honolulu, USA, and embark on a rewarding journey with a leader in the aviation industry.

About blithequark

At blithequark, we're committed to creating a workplace culture that values diversity, equity, and inclusion. Our employees are our greatest asset, and we invest in their growth and well-being through competitive benefits packages, professional development opportunities, and a dynamic work environment. As a Customer Service Representative, you'll be an integral part of our team, interacting with customers, resolving issues, and making a positive impact on their travel experiences.

Job Summary

We're seeking a customer-focused and results-driven Customer Service Representative to join our team in Honolulu, USA. As the face of blithequark, you'll be responsible for providing exceptional customer service, resolving travel-related issues, and creating memorable experiences for our domestic and international customers. If you're passionate about delivering outstanding service, working in a fast-paced environment, and growing your career in the aviation industry, we want to hear from you!

Key Responsibilities

• Interact with customers in a friendly and helpful manner to craft memorable experiences and build customer loyalty
• Anticipate and address customer needs while maintaining a strong sense of responsibility and empathy
• Work collaboratively with colleagues to achieve success and implement new processes and technologies
• Navigate challenges with composure and adaptability, managing issues while maintaining a positive attitude
• Ensure a safety mentality by adhering to the highest standards and protocols
• Provide solutions to customer travel problems and make their experience memorable
• Greet customers as they begin and end their journey, and assist with ticketing and luggage

What We Offer

Competitive Compensation and Benefits

At blithequark, we offer a comprehensive compensation package, including:

• Up to $27.00/hour, with seniority-based pay raises and additional compensation for shift differential and overtime
• 401(k) and pension plan
• Health insurance and employee assistance program for you and your family

Travel Perks and Flexibility

As a blithequark employee, you'll enjoy:

• Fly United for free – domestic and international – and bring your friends and family too!
• Opportunities for overtime and flexible scheduling to work a schedule that suits your needs

Career Growth and Development

At blithequark, we invest in our employees' growth and development:

• Opportunities to learn and grow into leadership roles, with over half of our leaders starting in operations
• Employee-run business resource groups and professional development programs

Qualifications

Essential Qualifications

• High school diploma, GED, or equivalent
• Minimum of 18 years old
• Comfortable working with computers, mobile devices, and new technologies
• Physical ability to stand and walk for an 8-hour shift, as well as carry and handle luggage
• Ability to obtain a SIDA badge and meet airport requirements for badging
• Legally authorized to work in the United States without sponsorship
• Ability to meet the company's attendance requirements and uniform and appearance standards

Preferred Qualifications

• Previous customer service experience in the airline or travel industry
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment with composure and adaptability

What Success Looks Like

As a successful Customer Service Representative at blithequark, you'll possess:

• Excellent communication and interpersonal skills
• A customer-centric approach with a passion for delivering exceptional service
• Ability to work collaboratively with colleagues and adapt to changing situations
• A positive and professional attitude, even in challenging situations

Why Join blithequark?

At blithequark, we're committed to creating a workplace culture that values diversity, equity, and inclusion. Our employees are our greatest asset, and we invest in their growth and well-being. By joining our team, you'll become part of a dynamic and supportive community that's passionate about making a difference in the aviation industry.

How to Apply

If you're excited about joining our team and embarking on a rewarding career in customer service, please submit your application. We can't wait to hear from you and explore how you can contribute to our mission to connect people and unite the world.

Apply now and start your journey with blithequark!