Experienced Remote Healthcare Customer Service Representative - High Volume Call Center Environment

Join blithequark as a Remote Healthcare Customer Service Representative and be part of a dynamic team transforming the healthcare industry!

blithequark is seeking 20 highly skilled and motivated Remote Healthcare Customer Service Representatives to join our team! As a Customer Care Rep, you will play a critical role in delivering exceptional customer service to our members and providers, ensuring a positive experience and building trust in our brand.

About the Role

As a Remote Healthcare Customer Service Representative at blithequark, you will be responsible for answering a high volume of inbound calls, providing timely and effective solutions, and inputting data accurately. You will be the primary point of contact for our members and providers, and your professionalism and courtesy will be essential in maintaining a positive image of our organization.

Key Responsibilities

• Answer inbound calls from members and providers, responding to inquiries and resolving issues in a timely and professional manner.
• Input data accurately and efficiently, ensuring that all relevant information is captured and recorded.
• Provide a high level of customer service, extending courtesy and professionalism in all interactions.
• Take 75+ calls per day, managing a high volume of calls while maintaining quality and attention to detail.
• Work collaboratively with internal teams to resolve complex issues and improve overall customer experience.

Requirements and Qualifications

To be successful in this role, you will need:

• At least 1 year of high-volume call center experience or equivalent (healthcare call center experience preferred).
• Excellent communication and interpersonal skills, with the ability to interact with diverse customers and stakeholders.
• Strong problem-solving and analytical skills, with the ability to resolve complex issues efficiently.
• Reliable, high-speed internet and a closed-door room that is distraction-free to work remotely from.
• Availability to work during any of the following hours of operation: Mon-Fri 8am-8pm EST (40 hour work week).

Preferred Qualifications

• Previous experience in a healthcare call center environment.
• Knowledge of healthcare industry trends and regulations.
• Bilingual or multilingual skills.

What We Offer

At blithequark, we offer a comprehensive benefits package to support your overall well-being and career growth. Our benefits include:

• Medical, dental, and vision coverage.
• Critical Illness, Accident, and Hospital insurance.
• 401(k) Retirement Plan with pre-tax and Roth post-tax contributions available.
• Life Insurance (Voluntary Life & AD&D for the employee and dependents).
• Short and long-term disability coverage.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation, or Sick Leave).

Career Growth and Development

At blithequark, we are committed to your career growth and development. As a Customer Care Rep, you will have opportunities to:

• Develop your skills and expertise in a dynamic and supportive environment.
• Advance to leadership roles or specialized positions within the organization.
• Participate in ongoing training and development programs to stay up-to-date with industry trends and best practices.

Work Environment and Culture

At blithequark, we pride ourselves on our inclusive and collaborative culture. As a remote worker, you will be part of a distributed team that values flexibility, autonomy, and work-life balance. We offer:

• A flexible and remote work environment that allows you to work from the comfort of your own home.
• A supportive and inclusive team culture that encourages collaboration and innovation.
• Ongoing training and development opportunities to help you grow and succeed in your role.

Compensation and Benefits

We offer a competitive compensation package, including:

• A hourly rate of $16.50.
• A comprehensive benefits package that supports your overall well-being and career growth.
• Opportunities for career advancement and professional development.

Why Join blithequark?

blithequark is a dynamic and innovative organization that is transforming the healthcare industry. By joining our team, you will be part of a collaborative and inclusive culture that values flexibility, autonomy, and work-life balance. We offer a comprehensive benefits package, opportunities for career growth and development, and a competitive compensation package.

If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity! As an equal opportunity employer, blithequark is committed to diversity and inclusion, and welcomes applications from candidates of all backgrounds.

Don't miss this opportunity to join a dynamic team and advance your career! Apply now to become a Remote Healthcare Customer Service Representative at blithequark!